Job Title: Golf Shop Assistant Sr. Location: Lely Resort Golf country Club Address: 7989 Grand Lely Dr. Naples, FL 34113 ABOUT AMERICAN GOLF
American Golf is a trusted leader in golf hospitality, known for elevating the game and the communities around it. We bring deep expertise in golf operations and club culture, paired with a genuine commitment to creating welcoming, memorable experiences for every guest and member.
Our teams take pride in course care, exceptional service, and thoughtful environments that invite people to play, connect, and feel at home. We believe golf is more than a sport, it’s a place where relationships grow, traditions thrive, and everyone is part of the community.
Job Purpose The Senior Golf Shop Assistant supports daily golf shop operations while delivering a welcoming and professional experience for members and guests. This position is responsible for coordinating tee times, processing transactions, assisting with merchandise sales, and maintaining an organized and efficient golf shop environment. As an experienced member of the golf operations team, the Senior Golf Shop Assistant helps resolve guest inquiries, supports daily operational procedures, and assists fellow team members in maintaining service standards.
Responsibilities
- Greet members and guests, providing professional and attentive customer service throughout their visit.
- Manage golfer check-ins, tee time reservations, cancellations, and adjustments using the facility's reservation system.
- Process merchandise purchases, green fees, and other transactions accurately through the Point of Sale (POS) system.
- Assist guests with golf merchandise selections, product information, and general course inquiries.
- Maintain golf shop merchandise displays, inventory organization, pricing, and overall presentation standards.
- Support opening and closing procedures, including cash reconciliation, register balancing, and daily transaction reporting.
- Respond to member and guest concerns professionally, resolving routine issues and escalating matters when appropriate.
- Coordinate with golf operations personnel to communicate tee time changes, course conditions, special events, and guest needs.
- Assist with inventory counts, merchandise receiving, restocking, and identifying replenishment needs.
- Provide guidance and operational support to less experienced team members as needed.
- Maintain accurate records and follow established company policies, cash-handling procedures, and operational standards.
- Adapt to changing business demands while maintaining efficiency and service quality during peak operating periods.
- Perform other duties as assigned.
Qualifications - High school diploma or GED required.
- Previous experience in golf operations, retail, hospitality, or a customer-facing service environment preferred.
- Familiarity with golf terminology, tee time management, and golf shop operations preferred.
- Experience using POS systems, reservation software, and basic computer applications preferred.
- Strong communication, interpersonal, and customer service skills.
- Ability to handle financial transactions accurately and perform basic mathematical calculations.
- Strong organizational skills, attention to detail, and ability to manage competing priorities.
- Ability to exercise sound judgment and resolve routine guest concerns professionally.
- Ability to work independently while contributing to a collaborative team environment.
Essential Functions & Working Conditions - Work schedules may vary based on business needs and may include early mornings, evenings, weekends, and holidays.
- Position requires prolonged periods of standing, walking, and occasional lifting or moving of items weighing up to 25 pounds.
- Duties require near and distance vision to operate computer systems, process transactions, and assist guests.
- Work is primarily performed in a golf shop environment, with occasional exposure to outdoor conditions.
- Reasonable accommodations may be provided to enable qualified individuals with disabilities to perform the essential functions of the position.
American Golf Corporation is committed to equal employment opportunities for all. We will not discriminate against employees or applicants for employment on any legally recognized basis, including but not limited to race, color, religion, genetic information, national origin, sex, pregnancy, childbirth, medical conditions, age, disability, citizenship status, uniform service member status, or any other protected class under federal, state, and/or local law.
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