Sr HVAC Product Training Lead

HIGHLIGHTSOn-SiteFull-TimeAS CAC LOCATIONMassachusetts Step into the innovative world of LG Electronics. As a global leader in technology LG Electronics is dedicated to creating innovative solutions for a better life. Our brand promise Lifes Good embodies our commitment to ensuring a happier life for all. We have a rich history spanning over six decades and a global presence in over 290 locations.Our diverse portfolio includes Home Appliance Solutions Media Entertainment Solutions Vehicle Solutions and Eco Solutions. Our management philosophy Jeong-do Management embodies our commitment to high ethical standards and transparent operations. Grounded in the principles of Customer-Value Creation and People-Oriented Management these values shape our corporate culture fostering creativity diversity and integrity. At LG we believe in the power of collective wisdom through an inclusive work environment.Join us and become a part of a company that is shaping the future of technology.At LG we strive to make Life Good for Everyone.The Senior Product Training Lead combines advanced HVAC technical instruction with leadership of product-focused training development. This role serves as the technical training lead for assigned LG HVAC products ensuring that new and existing product training is accurate effective and ready to support product introductions. The position partners with Product Management Engineering and the Training Content Development Team to develop instructor-led courses hands-on activities assessments e-learning and digital training resources.The role also conducts classroom virtual and hands-on technical training performs new product testing and technical evaluations provides product guidance to fellow instructors and supports the operation and readiness of the assigned LG Training Academy. This is a technical leadership role and does not inherently include direct people management.The OpportunityProduct Training Leadership & Content DevelopmentServe as technical training lead and subject matter expert for assigned LG HVAC product lines including new releases and existing product enhancements.Lead the technical planning development review and updates of training curricula presentations instructor guides student materials hands-on exercises and knowledge assessments.Partner with the Content Development Team to create e-learning modules instructional videos product demonstrations and other digital learning resources validate content for technical accuracy.Coordinate with Product Management Engineering and Field Teams to identify product training needs secure technical information and establish training readiness for product launches.Develop and support Train-the-Trainer activities communicate product updates and provide technical direction to instructors across LG and Associate Academies.Product Testing & Technical EvaluationPerform hands-on testing of new HVAC products equipment and controls to evaluate installation commissioning operation service and troubleshooting procedures.Document testing results technical findings and training recommendations communicate product concerns and improvement opportunities to the appropriate teams.Validate service procedures product documentation laboratory exercises and technical training materials through practical testing and equipment evaluation.Technical Instruction & Customer SupportDeliver instructor-led hands-on and virtual technical training covering LG product applications safety installation commissioning maintenance troubleshooting and repair.Conduct training at LG Academies Associate Academies and designated field locations administer practical and written assessments as needed.Provide technical guidance to instructors internal teams and customers support field evaluations and commissioning when needed to reinforce practical training.Collaborate with regional LG Field Teams to align training content and delivery with contractor and market needs.Academy Operations & ReadinessSupport operations of the assigned academy including training schedules instructional materials laboratory readiness equipment software controls and learner amenities.Coordinate equipment installation upgrades maintenance contractor work and approved work orders including applicable EP portal submissions.Support assigned Associate Academies with training equipment and laboratory needs publish training schedules at least eight weeks before each quarter.The QualificationsVocational diploma or AssociatesBachelors degree in HVAC or a related field preferred equivalent relevant experience considered.10 years of HVAC industry experience with substantial technical training service product support or technical content development experience.3-5 years of hands-on experience with VRF ductless andor residential and light commercial HVAC systems.Proven ability to deliver technical training and develop clear practical instructional materials and hands-on exercises.Experience with product testing technical evaluations or new product introductions ability to interpret installationservice manuals electrical schematics piping diagrams and controls sequences.Experience collaborating with Product Management Engineering technical support andor learning content development teams.Understanding of HVAC installation commissioning system operation troubleshooting and industry best practices LG product knowledge preferred.Familiarity with e-learning development learning management systems and instructional video or digital learning content preferred.Strong communication technical writing presentation project coordination analytical and organizational skills proficiency in Microsoft Office Suite.Ability to independently prioritize multiple projects support academy operations and travel up to 50.Recruiting Range110000-130000 USDBenefits Offered Full-Time EmployeesNo-cost employee premiums for you and your eligible dependents for competitive medical dental vision and prescription benefits.Auto enrollment with immediate vesting of competitive company matching contributions in a 401k Retirement Savings Plan with several investmentoptions.Generous Paid Time Off program that includes company holidays and a combined bank of paid sick and vacation time. Performance based Short-Term Incentives varies by role.Access to confidential mental health resources to help you and your loved ones improve your quality of life. Personal fitness goal incentives.Family orientated benefits such as paid parental leave and support for families raising children with learning social behavioral challenges or developmental disabilities.Group Rate Life and Disability Insurance.Benefits Offered TemporaryContractors Eligible for the relevant benefit programs offered through our partner agencies.Privacy Notice to California ApplicantsApplicants who need assistance or a reasonable accommodation during the hiring process may contact our team by phone at 973-477-7090 orsupportlg4me.freshdesk.com. This email and phone number will only reply to accommodation requests and is not intended for general employment inquiries.All qualified applicants will be considered for employment without regard to race color religion sex including pregnancy sexual orientation or gender identity national origin age disability genetic information protected veteran status or any other characteristic protected by applicable federal state or local law.In addition to the above LG believes that pay transparency is a key part of diversity equity and inclusion. Our salary ranges take into account many factors in making compensation decisions including but not limited to skillset experience licensure certifications internal equity and other business needs. While we consider geographic pay differentials in final offers because we operate in many geographies where applicable the salary range listed may not reflect all geographic differentials applied.