Sr. Infrastructure Incident Manager, IT Infrastructure Engineering

Tesla's Incident Management team supports global Infrastructure, Manufacturing, and Applications to identify and resolve problems with high-speed cross-team collaboration to reduce total time of business and customer impact. Infrastructure Incident Managers take part in a 24/7 Rotation to support all Tesla systems for Incident Response, problem follow up, preventative maintenance, and change management. Incident Managers ensure that escalations are accurately triaged and communicated, assist in troubleshooting, and track identified action items to full remediation. A successful candidate demonstrates outstanding communication skills, strong technical foundations, and excellent judgement.

• Major Incident Communications and Support
• Ensure Incident is correctly escalated to responder teams and stakeholders
• Provide regular updates with a high-level summary of the incident in progress - have an excellent understanding of the incident triggers, containment steps, and next action items
• Support the Incident troubleshooting flow and steer towards impact containment
• Manage RCA submissions with Incident POC
• Review Incident tickets for completeness, description of incident, understanding of root cause, incident timing, and tagging
• Work with Program Managers and teams to get incident follow ups prioritized and completed
• Work closely with NOC Team Analysts to streamline and improve process and documentation
• Ensure all incidents are tagged with critical incident data
• Build and maintain dashboards and reports for analysis of incident Trend data by Team, MTTA/MTTR by Team
• 3+ years of additional equivalent experience or evidence of exceptional ability related to the position
• Experience with troubleshooting distributed systems
• Strong knowledge of multiple observability tools: Splunk, Prometheus/Alert Manager, Synthetic Monitoring, Grafana
• Basic understanding of Linux fundamentals (Ubuntu/RHEL OS)
• Basic understanding of Network and Traffic fundamentals
• Basic understanding of modern software architecture workflow and common design patterns
• Experience in collaborating with network and data center teams for large scale infrastructure support
• Bachelor's Degree in Computer Science, Electrical Engineering or related field, or equivalent experience
• Sound judgement, outstanding communication, & ability to work with internal customers in a fast-paced, high visibility role

Benefits

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

• Medical plans > plan options with $0 payroll deduction
• Family-building, fertility, adoption and surrogacy benefits
• Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
• Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
• Company paid Basic Life, AD&D
• Short-term and long-term disability insurance (90 day waiting period)
• Employee Assistance Program
• Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays
• Back-up childcare and parenting support resources
• Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
• Weight Loss and Tobacco Cessation Programs
• Tesla Babies program
• Commuter benefits
• Employee discounts and perks program
• Earned Wage Access: Real-time pay access paid daily, subject to eligibility and schedule (applicable for below Sr. Managers levels)