Job Description
Back to search results
Sr. Inside Sales & Quote Specialist
Brink's Global Services is a division of Brink's Inc, the world's premier provider of secure logistics and security solutions in more than 122 countries across 5 continents. Brink's Global Services specializes in the secure transportation and handling of valuable goods throughout the logistic value chain, from raw materials and components to finished products within the mining, banknote, precious metal, jewelry, security, art and pharmaceutical industries The company has a proud history of providing growth and advancement opportunities for its employees. We have a challenging opportunity for a Sr. Inside Sales Quote & Shipments Specialist - Customer Care Operations based out of our NYC Offices.
- Hybrid role out of our JFK & HQ location*
Salary Range: 70k-85k
Job Summary:
The Sr. Inside Sales Quote & Shipments Specialist - Customer Care Operations is responsible for building and maintaining a professional relationship with international and domestic customers. The qualified candidate will be responsible for receiving and processing shipments from major customers, affiliates relating to domestic/international shipments and will be responsible for effectively communicating this information/coordinating delivery with Brink's Incorporated, BGS and domestic operations. This position will also serve as an internal leader among the other quote and shipment specialists and will be looked to provide day-to-day leadership support when department management is not available/on site.
Key Responsibilities:
- Manage quoting and shipment requests from a dedicated list of clients
- Be the face-to-face contact for assigned profile clients
- Work closely with the commercial sales team to ensure that dedicated customer calculators and rates are current and to date
- Adhere to SOX compliance and procedures for quote approvals
- Onboard new and existing customers using Brink's mandated KYC tools and systems
- Utilize group emails and case management system to close customer requests tickets
- Create Customer Service Orders in ATLAS and add quotes to revenue tab when applicable
- Generate & Provide profiled clients with dedicated quarterly business reports
- Work closely with the Transportation Coordination team to follow up and address any and all customer concerns
- Work with Billing department to ensure customer invoice and billing inquiries are closed in a timely manner
- Deliver Customer Training material for profiled customers
- Respond to incoming communications from internal and external customers and where necessary resolve and escalate issues as needed including the providing of product line data and the quoting of prices for all services.
- Communicate, and coordinate all transportation arrangements for customer moves including routing, delivery, booking, and other transportation logistics.
- Respond to customer inquiries regarding status of shipments in transit; follow through on trace request as necessary; provide proof of delivery as requested.
- Handle additional administrative responsibilities, reports and/or projects that involve Customer Support at management discretion.
- Stay up-to-date on all freight price changes
- Research customer claims ensuring the highest level of customer service on every call and ensure that all service complaints are handled diplomatically, channeling pertinent information to customer service manager.
- Ensure all transportation arrangements are made with full consideration of security implications, according to the BGS Procedures and within the General security regulations (GSR).
- Work closely with Sales and other internal departments to ensure that all orders are correct, relationships are managed effectively and information is moved seamlessly among internal departments.
- Build further relationships with current customers and oversee any new projects to increase our customer service levels to our current/new customers.
- Serve as a back-up to the Supervisor of Customer Care Sales in case of vacations/call offs or increased workload and provide support in all assigned projects as necessary.
- Oversee all customer reporting processes including daily reports that need to be sent to each customer as well as monthly/quarterly inventory statements.
Minimum Qualifications:
- Minimum of 5 years of experience in Customer Service with a concentration in high volume and large account management.
- Minimum of 3 years of experience in inside sales B2B segment
- Minimum of 5 year of experience using MS Office and Windows applications.
- A valid firearms permit or ability to pass applicable firearms licensing requirements if required.
- A valid guard card or ability to obtain a guard card or any other required licenses.
- Must be 21 years or older
Preferred Qualifications:
- Associate's degree
- Experience in freight forwarding/transportation or related field.
- Excellent verbal and written communication skills.
- Excellent interpersonal and analytical skills as well as working collaboratively with others.
- Working knowledge of armored transportation, logistics, or banking a plus.
- Good basic math skills.
- Customer Service focused and can do attitude.
Professional Skills:
- Professional, positive demeanor.
- Excellent customer service.
- Collaborative work style.
- Good ethics and integrity.
- Ability to work independently.
- Strong attention to detail.
- Analytical problem solving.
- Excellent communicator both verbally and in writing
If you have the background and integrity we require and are looking for a challenging opportunity, we hope you will consider employment with Brink's Global Services US. Brink's provides an outstanding total compensation package for this position. In addition to a competitive salary, we offer to eligible employees medical, dental, vision, and life insurance plans. We also offer a 401(k) Plan. If you are interested and meet the requirements for this position, please apply.
Similar Positions
- Account Executive - Diamond & Jewelry
580 5th Avenue, New York, NY
Sales
View Job
JOB ID # R77247
- Customer Care Transportation Coordinator
580 5th Avenue, New York, NY
Field Operations
View Job
JOB ID # R80501
Numbers & Facts
| Location | New York, NY |
| Industry | Transportation and Warehousing |
| Salary | $70,000–$85,000 Per Year |
| Company Size | 10,000 employees or more |
| Year Founded | 1859 |
| Website | https://www.brinks.com/en/ |
About Company
Your future is here today.
At Brink's, we provide a supportive and challenging work environment, diverse job opportunities and the chance to make a difference. We invest in you, develop your talents and help you maximize your potential. If you're ready to play a vital role in a growing, Fortune 1000® company recognized for service excellence, you've come to the right place.
Who We Are
As a world leading provider of secure transportation and cash management services, Brink's has been transporting cash and valuables since 1859. We are a full-service provider of secure logistics solutions utilizing our advanced technology, equipment and communications systems to provide end-to-end cash management.
Brink's, Incorporated specializes in worldwide security transportation and cash logistics as one of two core businesses of The Brink's Company (NYSE: BCO), a global leader in security services. Brink's U.S., a division of Brink's, Incorporated, is the largest provider of armored transportation services in the United States, encompassing 9,361 U.S. Employees, 150 vaults, 250 branches and 2,333 armored vehicles.
Brink's Company Culture
At Brink's, teamwork is not just a concept; it's our way of doing business. We rely on each other to achieve our common goals and together, we celebrate our accomplishments. We're united in our efforts to advance Brink's market leadership and to cultivate the values for which Brink's is known.
Why Brink's?
We're different.
The Brink's difference is simple. At Brink's we constantly invest in new technologies and industry alliances that redefine the way we do business. Brink's continually develops stringent performance measures to promote constant improvement and unwavering commitment to excellence. Our integrity is second to none.
Our People
At Brink's, we believe our people are the difference. As a leading service organization, we demand a lot from our employees - integrity, dedication, and an unwavering commitment to service excellence.
In return, we're committed to recognizing and rewarding outstanding performance, and to fostering the success for our employees and our organization through career advancement opportunities, life-long learning programs, and a diverse culture worldwide.
Our Commitment to Diversity
Brink's fosters and sustains a culture in which employees feel welcomed and valued for their individual differences. We are committed to attracting and retaining a workforce representative of our audiences, and we nurture a culture of inclusiveness through our vision, our business strategies, our corporate behavior and our relationships with customers, suppliers, employees, shareholders and our communities.
Our Heritage
Brink's has grown from its humble beginnings in 1859 as a cartage business on the streets of Chicago to one of the world's leading companies. We leverage our resources and industry advances to maintain our status as a pioneer of innovation. Brink's provides secure logistics solutions to banks, retailers and other commercial enterprises through our network and advanced technologies.
Our Benefits
Brink's is committed to providing a compensation package that includes base compensation, variable compensation and benefits. We are proud of our comprehensive compensation program and review it regularly to ensure it reflects the diverse and changing needs of our employees. Designed to help employees make the most of their experience with Brink's, we offer a progressive benefits program.
Our Success
Our progressive culture and dedicated and determined team lead to our continuous success as a worldwide secure logistics and cash management organization. Learn more about employment opportunities at Brink's by visiting brinksinc.com/careers. Brink's is an Affirmative Action and Equal Opportunity Employer M/F/D/V.
Skills
Level up your application
Professional resume templates
Browse dozens of recruiter approved resume templates, layouts and formats. Choose your favorite and make it your own in minutes.
Free resume templatesFree resume builder
Improve your existing resume or start from scratch and create a standout, ATS-friendly resume. Add job-specific content, download and apply.
Free resume builder