Sr. IT Engineer, IAM & Platform Management

About the Role:

This role owns identity and access management (Okta and adjacent identity tooling) and Atlassian/Jira/Confluence platform administration as dedicated, full-time disciplines. It exists to create a specialist role who can get ahead of configurations, designing for scale, and closing any identity gaps (entitlement configurations, contractor and non-employee access, and access-automation).

• Own identity and access management as a full-time discipline: SSO, entitlement governance, and access automation.
• Own Atlassian/Jira/Confluence as dedicated platform administration, including the ITDESK project that every team at Fetch depends on.
• Identify, propose and implement improvements.
• Get ahead of platform and identity risk through architecture and automation, rather than reacting to incidents after they occur.
• Provide senior technical depth that the current generalist model cannot sustain.

Role Responsibilities:

1. Identity & Access Management (Okta)

• Own configuration and administration of Okta SSO, MFA policy, and lifecycle workflows (onboarding, offboarding, role changes).
• Own entitlement governance: design and run periodic access reviews, identify and remediate stale or excess access, and close gaps that allowed past entitlement misconfigurations.
• Own contractor and non-employee access governance, including time-bound access, approval workflows, and offboarding enforcement.
• Integrate and manage third-party application SSO connections; troubleshoot identity-related issues escalated from the team.
• Maintain security compliance for identity systems in partnership with Information Security.

2. Access Automation & Risk Reduction

• Build and maintain automated workflows for provisioning, deprovisioning, and access review (e.g., via Okta workflows, or adjacent automation tooling) to reduce manual access administration.
• Investigate and close automation gaps.
• Partner with Information Security on broader architectural patterns and help remediate patterns in IT-administered systems.

3. Atlassian Suite Platform Administration

• Own Jira project configuration, workflows, permission schemes, and automation rules.
• Administer Confluence spaces, permissions, and documentation standards.
• Support Bitbucket configuration and access where applicable.
• Design for scale and plan platform architecture proactively rather than administering reactively.

4. Platform & Identity Architecture

• Evaluate and recommend new tooling, integrations, or automation that improve identity governance or platform scalability.
• Maintain technical documentation for identity and platform systems sufficient for audit, onboarding, and incident response.

5. Cross-Functional Partnership

• Partner with Information Security on identity-related risk, audit evidence, and remediation of access-related findings.
• Partner with the Manager of IT Operations on prioritization, escalation, and coordination with the rest of the IT Operations team.
• Serve as the technical point of contact for identity and Atlassian platform questions across the company.

6. Documentation & Continuous Improvement

• Maintain clear, current documentation for identity workflows, access policies, and platform configuration.
• Identify recurring manual work in identity or platform administration and drive it toward automation or self-service.
• Contribute to access request, approval, and audit workflow improvements.

Within established security and platform standards, this role is authorized to:

• Configure and modify Okta and Atlassian platform settings within approved change-management practices.
• Design and implement access automation workflows.
• Recommend and prioritize platform architecture changes.
• Flag and pause changes that present apparent identity or platform risk pending review.

Minimum Requirements:

• Ability to work onsite as needed to provide hands-on IT support to Fetch team members in our Madison, Chicago, Boston, or New York offices.
• 5+ years in IT engineering or systems administration with a concentration in identity and access management and/or SaaS platform administration.
• Direct hands-on experience administering Okta in a production environment, including SSO, MFA, and lifecycle automation.
• Direct experience administering Atlassian tools (Jira, Confluence) at an organizational scale, including workflow and permission design.
• Working knowledge of SAML/SSO concepts and access governance practices.
• Familiarity with scripting, automation tooling, and API/webhook-based integrations.
• Strong documentation habits and ability to work independently on platform architecture decisions.

Preferred Requirements:

• Experience remediating identity-related security incidents or entitlement misconfigurations.
• Experience with JumpCloud, Google Workspace admin, or AWS IAM.
• Experience designing access review or automated deprovisioning programs.
• B.S. in Computer Science, Information Systems, or equivalent experience.
• Relevant certifications (Okta Certified Administrator, Atlassian certifications, or equivalent).
• Deep technical ownership of high-blast-radius systems
• Proactive risk identification and architecture-first thinking
• Automation-first problem solving
• Independent judgment and prioritization
• Cross-functional partnership with Security and IT leadership
• Documentation discipline