Joining a global IT team and reporting to IT Director, this is a key role to support 300+ world-wide ERP system users with focus on US and EU users in Finances and Sales & Marketing. Major responsibilities include system technical issue resolution through effective vendor management, conduct or facilitate users trainings, manage users access and profile configurations, co-manage process automation and/or efficiency improvement projects, support and manage IT audits (SOX). This role also help manage system integration, and user business requirements definition with other Managers.
Key Responsibilities:
Work as point-of-contact for ERP system users in the US and Europe to solve system issues ranging from system access configuration to reports generation, and user training.
Work as point of contact for ERP vendor to manage technical issue resolution, system updates
Respond and manage daily user issues in using ERP system, responsible for ERP system maintenance and updates, and user access and security updates.
Help identify opportunities to improve operations through better and more use of ERP system or its integration.
Study and adopt best practice for data accuracy, security and governance for the ERP system.
Well manage data imports and reporting within or using other tools (i.e. Power BI).
Take users inputs to analyze and translate them into system configurations and solutions plans.
Diagnose and resolve system issues to maintain operational continuity and performance.
Skills and Qualifications:
BSc in Computer Science or a related discipline. Experience with IFS ERP is a plus.
5 to 15 years of hands-on experience with ERP, CRM, or other IT systems with users in Finance, Manufacturing or Distribution, or Supply Chain.
Experienced in ERP-enabled business processes in Finance, Supply Chain, Manufacturing etc.
Experienced in DB administration, data analysis, scripting or system integration.
Proficient in SQL, working knowledge of Oracle and Microsoft SQL Server DB.
Excellent communication, coordination and project management skills.
IT experience in high-tech or Semiconductor industry is a plus.
Numbers & Facts
Location
California, CA
Skills
Analysis Skillsunmatched
Auditingunmatched
Automationunmatched
Best Practicesunmatched
Business Processesunmatched
Communication Skillsunmatched
Computer Scienceunmatched
Customer Relationship Management (CRM)unmatched
Data Analysisunmatched
Data Managementunmatched
Data Qualityunmatched
Database Administrationunmatched
Distribution Servicesunmatched
ERP (Enterprise Resource Planning)unmatched
Financeunmatched
Financial Systemsunmatched
High Tech Industryunmatched
Identify Issuesunmatched
Information Systems/Technology IS/IT Administrationunmatched
Information Technology & Information Systemsunmatched
Information Technology/Systems Auditunmatched
Information/Data Security (InfoSec)unmatched
Management of Information Systems/Technology (MIS)unmatched
Manufacturingunmatched
Marketingunmatched
Microsoft SQL Serverunmatched
Operational Improvementunmatched
Oracle Databaseunmatched
Organizational Skillsunmatched
Power BIunmatched
Problem Solving Skillsunmatched
Process Managementunmatched
Project/Program Managementunmatched
Requirements Managementunmatched
SQL (Structured Query Language)unmatched
Salesunmatched
Sarbanes-Oxley Act (SOX)unmatched
Scripting (Scripting Languages)unmatched
Semiconductorsunmatched
Supply Chainunmatched
System Integration (SI)unmatched
Systems Administration/Managementunmatched
Systems Maintenanceunmatched
Technical Leadershipunmatched
Vendor/Supplier Managementunmatched
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