Sr. IT Support Engineer

Description

iSoftStone, Inc. is seeking a Sr. IT Support Engineer to join our Team in Bellevue, WA!

Onsite Opportunity

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Senior IT Support Engineer

Job Description (Primary Responsibilities)

Daily IT & Network Operations

Maintain, troubleshoot, and optimize office network infrastructure (routers, switches, firewalls, Wi-Fi, VPNs, and network security devices) to ensure high availability and performance.

Administer Windows server environments, Azure AD, Microsoft 365, Exchange Online, Intune, and other enterprise collaboration platforms.

Perform advanced system administration, configuration, monitoring, and preventive maintenance across office IT infrastructure.

Employee Technical Support (L1/L2/L3)

Serve as the primary on-site IT contact, providing advanced L1/L2/L3 technical support for employees.

Diagnose and resolve complex hardware, software, operating system, network, authentication, and application issues with minimal escalation.

Lead troubleshooting efforts for critical incidents, perform root cause analysis, and implement long-term corrective actions.

Manage IT onboarding and offboarding processes, including workstation provisioning (PC/Mac), software deployment, account administration, security permissions, and device lifecycle management.

Mentor junior IT support staff and provide technical guidance when needed.

Asset Management & Vendor Coordination

Maintain an accurate inventory of IT assets, software licenses, and office equipment while ensuring compliance with company policies.

Lead coordination with Internet Service Providers, hardware/software vendors, and internal infrastructure teams for issue resolution, warranty services, procurement, and infrastructure improvements.

Evaluate and recommend hardware, software, and operational improvements to enhance IT service quality.

Data Backup, Security & Operational Excellence

Manage and monitor backup systems and disaster recovery processes to ensure business continuity.

Administer endpoint security, operating system patching, antivirus solutions, identity management, and access control.

Support security incident response, vulnerability remediation, and compliance with corporate IT security policies.

Identify opportunities to improve IT support processes, automate repetitive tasks, and enhance operational efficiency.

Requirements (Qualifications)

Experience:

5+ years of hands-on experience in IT Support, Systems Administration, or Enterprise Desktop Support, including experience providing L3 technical support in a corporate environment.

Technical Skills:

Expert-level troubleshooting of Windows and macOS operating systems.

Strong knowledge of enterprise networking concepts, including TCP/IP, LAN/WAN, VLANs, DHCP, DNS, VPNs, wireless networking, and firewall fundamentals.

Hands-on experience administering Microsoft 365, Azure AD, Exchange Online, Intune, or equivalent enterprise cloud platforms.

Experience supporting Windows Server environments, Active Directory, Group Policy, and enterprise endpoint management.

Strong analytical and troubleshooting skills with the ability to perform root cause analysis and resolve complex technical issues.

Experience with PowerShell scripting or task automation is a strong plus.

Communication:

Fluent in English (written and spoken) with excellent customer service, communication, and stakeholder management skills.

Experience driving IT operational improvements and implementing best practices.

Soft Skills

Strong communication skills with employees, leadership, vendors, and cross-functional teams.

Ability to prioritize multiple critical issues in a fast-paced environment.

Proactive, detail-oriented, and highly service-driven.

Strong ownership, accountability, and follow-through.

Ability to mentor junior team members and lead technical initiatives when required.

Primary Location Pay Range: $48-$53 per hour for W2 Temp

$53-$60 per hour for 1099/C2C

Benefits:

1099/Contractors: No benefits

Temp salaried employee benefits, if scheduled to work at least 30 hours per week: medical, dental, vision, 401k, holidays.

iSoftStone is a global IT service and consulting company that creates value and drives success through technology solutions, service excellence, and digital innovation. We specialize in web and application development, software testing and support, data and content management, digital experience, accessibility, and data for machine learning and AI. With 20 delivery centers and more than 90,000 employees worldwide, iSoftStone is proud to serve some of the world's most well-known businesses, including 90+ Fortune Global 500 companies.

Visit us at https://www.isoftstoneinc.com.

iSoftStone is committed to the practice of equal opportunity for all its employees and applicants in employment, and does not discriminate on the basis of race or ethnicity, color, age, national origin, religion, creed, marital status, sex, pregnancy, gender, gender identity, sexual orientation, status as an honorably discharged veteran or disabled veteran or military status, political affiliation or belief, citizenship/status as a lawfully admitted immigrant authorized to work in the United States, or presence of any physical, sensory, or mental disability. In addition, reasonable accommodation will be made for known physical or mental limitations for all otherwise qualified persons with disabilities.