Sr. IT Technician

This role is fully onsite in Kissimmee, FL.The Senior IT Technician is a subject matter expert (SME), responsible for maintaining, operating, and troubleshooting Windows-based workstations, servers and related software, and networks, while ensuring corporate security, compliance, and governance standards are maintained. They act as the escalation point for Tier-1 and Tier-2 issues, and mentor junior staff.Major Areas of Accountability:

Complex Troubleshooting: Diagnose and resolve complex hardware and software issues with workstations, printers, and network equipment.Imaging and Deployment: Test and deploy system images and software packages using Microsoft SCCM.Security & Patching: Update security software, test and deploy monthly Microsoft patches, and ensure compliance with security policies.Process Improvement: Create and maintain technical documentation, standard operating procedures, and the knowledge base.Asset Management: Manage IT inventory, including procurement, deployment, and disposal of hardware.

Required Qualifications:

Education: Bachelor's degree in computer science, or equivalent combination of experience and education.

Experience: 5+ Years in a technical support role.Skills:

Operating Systems: Deep knowledge of Windows operating systems and Windows Server.Tools: Experience with SCCM, Azure AD, Microsoft 365, Intune, ITSM ticketing systems and remote support tools.Hardware: Expertise in troubleshooting desktop, laptop and server hardware components.Scripting: Proficiency in PowerShell scripting for automation (Exposure to Ansible, Python, or similar is a plus)Networking: In-depth understanding of networking protocols (LAN/WAN, TCP/IP, DNS, DHCP) and cybersecurity fundamentals.Soft skills: Strong communication skills to interact with users and leadership, alongside analytical, problem-solving skills.

Travel: Some domestic travel may be required.Hours: M-F, 8:00 am - 5:00 PM. May require flexible hours on evenings or weekends.

Citizenship: US Citizenship required.

Preferred Qualifications:

Experience in semiconductor or manufacturing including experience with operational technology and industrial networks.Experience with Mobile Device Management and Mobile Application Management using Microsoft Intune

Physical Requirements:

Ability to lift 35-40 pounds, with occasional heavier lifting, and perform tasks requiring bending or crouching.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

The job description may not represent all duties and may also require performing other duties as assigned. SkyWater reserves the right to modify position duties at any time during employment.