Flexible Work Arrangement: Hybrid - Audubon, PA
Summary:
In coordination with key stakeholder divisions, departments and existing functions (Legal, FERC & Reliability Compliance department, Risk, IT, Corporate Communications, Markets Automation and QA, Operations, Planning, Quality Assurance Committee, and others) design, implement and operate a coordination and facilitation program management structure for implementing new or changes to FERC regulations that impact PJM's core business functions.
Operate, maintain, and review advancement methods, processes and procedures to ensure coordination efforts are organized and well run, ensuring that compliance requirements are properly identified and traceable from end to end, collaborating with subject matter experts to address compliance and regulatory changes
Conduct comprehensive risk assessments to mitigate potential issues in a cross-divisional, collaborative environment; monitor and address risks and ensure sustainable outcomes.
Maintain oversight of cross-divisional projects supporting or impacted by in-scope orders, identifying and managing dependencies, facilitating communication, and aligning stakeholders on objectives.
Oversee the creation and execution of an integrated schedule that ensures completion of deliverables on time; produce and monitor performance metrics associated with the schedule and other factors as needed.
Essential Functions:
- Maintain and support the comprehensive compliance order coordination process tailored to organizational needs, ensuring engagement with key internal stakeholders.
- In coordination with FERC & Reliability Compliance department, develop and maintain methods, guidelines, and procedures to prepare for compliance with the orders from FERC.
- Ensure compliance evidence is provided to the compliance team for review before the effective date of in-scope FERC orders.
- Serve as the primary liaison between divisions and departments to facilitate communication, collaboration, and alignment on compliance order-related matters
- Establish frameworks to monitor, measure, and improve coordination and oversight process performance. Develop monitoring systems to track metrics, detect potential issues, and implement contingency plans to address disruptions or delays. Provide detailed reports on progress, achievements, and challenges to leadership.
- Maintain working knowledge of changes required by in scope FERC orders to effectively perform your responsibilities
- Provide training and support to affected teams on the coordination process, evidence collection and other elements as needed, while addressing cultural or operational barriers to change across divisions.
- Inspire and motivate cross-divisional teams to achieve shared goals. Promote knowledge sharing and best practices across divisions.
- Oversee resource allocation and task delegation across divisions. Monitor dependencies and manage risks or bottlenecks that arise during implementation.
- Benchmark processes against best practices across the utility industry and against similar programs at PJM.
- Track performance and identify areas for improvement during and after implementation by conducting lessons learned or retrospective. Identify opportunities to streamline cross-divisional processes and improve efficiency. Recommend improvements to implementation methodologies for future projects.
- Ensure processes are sustainable and scalable for ongoing use.
- Promote accountability and ensure that each division meets its responsibilities.
- Provide mentorship and support to team members to enhance collaboration and execution.
- Collaborate with SMEs to develop and oversee a comprehensive project plan/schedule that aligns with organizational goals and timelines that may trace the organization across various departments or divisions from start to final product(s) delivery.
- Lead the execution of project deliverables, ensuring timely and high-quality outcomes. Coordinate efforts across multiple divisions, ensuring alignment with overall project objectives.
- Engage with stakeholders across all levels to gather input, address concerns, ensure buy-in and manage expectations. Work with the identified SMEs to identify project milestones, deliverables, and deadlines, and track progress.
- Develop and execute change management strategies to support organizational adoption of project outcomes.
- Conduct regular risk assessments to identify, evaluate, and mitigate risks, including those related to cross-divisional coordination and project execution. Collaborate with legal teams to address and resolve compliance-related disputes. Ensure timely resolution of compliance concerns. Work with Compliance division to address emerging risks or regulatory changes.
- Resolve interdepartmental conflicts or issues that may impact the project where possible, escalate as needed.
- Facilitate collaboration across diverse teams, ensuring all divisions contribute to and understand their roles in the project.
- Monitor dependencies and manage risks or bottlenecks that arise during implementation.
Characteristics & Qualifications:
Required:
- Bachelor of Science, Information Technology, Business Administration or Equivalent work experience
- At least 8 years of experience Markets, Operations or Electric Utility Industry
- Ability to produce high-quality work products with attention to detail
- Ability to communicate effectively in a team environment
- Experience in quantitative and qualitative analysis
- Experience using verbal and written communications skills
- Ability to use Microsoft Office Suite (MS-Word, MS-Excel and MS-PowerPoint)
- Ability to possess strong influential and persuasive skills
- Experience documenting and improving business processes
Preferred:
- MBA, Business Administration
- Experience with PJM operations, markets, and planning functions
- Experience supporting any of PJM Committees
- Experience with PJM's business and market models, including its interaction with planning, operations and reliability
- Experience leading projects and overseeing the work of other analysts