Position Summary
The Senior Manager - Global Integrated Facilities Management is responsible for developing, implementing, and governing Vertiv's global Facilities Management operating model across its worldwide portfolio of manufacturing, engineering and R&D, warehouse, and office facilities.
This position serves as the global Facilities Management center of excellence and establishes the standards, processes, technology, supplier strategies, performance measures, and governance framework required to deliver consistent, reliable, and cost-effective facility services across the enterprise.
The role leads global IFM strategy and enables execution through regional and site Facilities teams and third-party service providers. Day-to-day site operations remain the responsibility of regional and local Facilities leadership.
The Senior Manager partners closely with Regional Real Estate & Facilities leaders, Procurement, Finance, EHS, Physical Security, IT, Capital Projects, Operations, and other business stakeholders to improve asset reliability, service quality, operating-cost transparency, technology adoption, supplier performance, and facility resilience.
Global Facilities Management Strategy & Operating Model
- Develop, implement, and continuously improve Vertiv's global Facilities Management operating model.
- Establish clear roles and accountabilities across global, regional, site, and third-party Facilities organizations.
- Develop global FM standards, procedures, playbooks, service specifications, and minimum operating requirements.
- Drive consistent execution of hard services, soft services, maintenance, workplace services, and other core FM activities.
- Establish scalable Facilities practices capable of supporting continued organizational and portfolio growth.
- Define appropriate insourced, outsourced, and hybrid service-delivery models based on location, risk, complexity, and business requirements.
- Drive adoption of global standards while allowing appropriate regional and regulatory flexibility.
IFM Sourcing, Outsourcing & Mobilization
- Develop and support global and regional Facilities Management sourcing and outsourcing strategies.
- Lead or support RFPs for IFM, technical maintenance, hard services, soft services, and related Facilities services.
- Develop scopes of work, service specifications, pricing structures, evaluation criteria, service levels, and performance requirements.
- Partner with Procurement, Legal, Finance, and regional Facilities leaders during supplier selection, negotiations, contract development, renewals, and amendments.
- Lead or support supplier mobilizations, transitions, and implementation of new Facilities service agreements.
- Establish appropriate transition plans, governance requirements, reporting expectations, and performance controls.
- Ensure service agreements clearly define responsibilities, SLAs, KPIs, escalation procedures, compliance requirements, and continuous-improvement expectations.
Supplier & Contract Governance
- Establish and lead governance of global and regional IFM and Facilities service providers.
- Develop standardized supplier-performance management processes.
- Establish KPIs, SLAs, scorecards, business-review cadences, corrective-action processes, and escalation protocols.
- Maintain visibility to contractual scope, pricing, service obligations, renewal dates, performance requirements, and supplier risks.
- Partner with regional teams to address material performance issues and implement corrective actions.
- Challenge suppliers to continuously improve service quality, productivity, innovation, cost, and customer experience.
CMMS & Facilities Technology
- Establish the global strategy and governance framework for Computerized Maintenance Management Systems and other Facilities technologies.
- Define enterprise standards for asset registers, preventive maintenance, work orders, inspections, service requests, inventory, vendor activity, and Facilities reporting.
- Establish consistent asset hierarchies, naming conventions, data standards, workflow requirements, and system controls.
- Lead or coordinate CMMS implementation, configuration, deployment, and continuous improvement across regions.
- Partner with IT, regional Facilities teams, and service providers to support system administration, integration, data quality, cybersecurity, and user adoption.
- Establish training and change-management programs supporting consistent use of Facilities technology.
- Monitor CMMS utilization, data completeness, work-order performance, and preventive-maintenance compliance.
- Evaluate opportunities to integrate CMMS with IWMS, building-management systems, Procurement, Finance, and other enterprise platforms.
- Use Facilities technology and data to improve operational visibility and decision-making.
Facilities Performance & Analytics
- Establish a consistent global FM performance-management framework.
- Develop standardized Facilities KPIs, dashboards, scorecards, and reporting requirements.
- Monitor operating costs, asset reliability, work-order performance, preventive-maintenance compliance, supplier performance, service quality, customer satisfaction, and facility condition.
- Identify portfolio-wide trends, systemic issues, and improvement opportunities.
- Partner with regional and site leaders to develop corrective-action plans where performance does not meet expectations.
- Support total-cost-of-occupancy analysis, benchmarking, budgeting, and forecasting.
- Improve transparency and consistency of FM cost and performance data across the portfolio.
Asset Management & Lifecycle Planning
- Establish global standards for facility asset management and preventive-maintenance programs.
- Develop frameworks for facility-condition assessments, asset registers, lifecycle planning, critical-asset identification, and deferred-maintenance prioritization.
- Improve visibility to current and future facility capital requirements.
- Establish methodologies for assessing facility condition, business criticality, asset risk, and investment priority.
- Partner with Regional Real Estate and Capital Projects teams to integrate lifecycle requirements into capital planning.
- Establish requirements for operational readiness and transition of completed projects into Facilities operations.
- Ensure new and renovated facilities are appropriately incorporated into CMMS and asset-management processes.
Risk, Resilience & Business Continuity
- Integrate Facilities Management into Vertiv's broader facility risk and resilience framework.
- Establish consistent methods for identifying risks associated with critical utilities, building systems, infrastructure, and facility dependencies.
- Support development of contingency strategies for business-critical infrastructure.
- Establish escalation requirements for significant Facilities incidents and service disruptions.
- Partner with EHS, Physical Security, IT, Operations, and business-continuity teams on facility resilience and emergency-response planning.
- Ensure critical Facilities assets receive appropriate maintenance, monitoring, redundancy, and contingency planning.
Financial Management & Continuous Improvement
- Develop initiatives that improve FM productivity and reduce total occupancy cost without compromising safety, reliability, compliance, or business continuity.
- Benchmark Facilities costs and operating practices across regions and external peer organizations where appropriate.
- Identify opportunities for service consolidation, standardization, automation, strategic sourcing, and process improvement.
- Use supplier, contract, CMMS, and financial data to identify cost-reduction and performance-improvement opportunities.
- Support regional Facilities teams in developing business cases for operational improvements and lifecycle investments.
- Promote continuous improvement and adoption of leading Facilities Management practices across the organization.
Key Stakeholders
- Regional Real Estate & Facilities Leaders
- Site Facilities Teams
- Manufacturing and Operations Leadership
- Engineering & R&D
- Capital Projects
- Procurement
- Finance
- EHS
- Physical Security
- IT
- Legal
- IFM and Facilities Service Providers
Qualifications
- Bachelor's degree in Facilities Management, Engineering, Business, Real Estate, Construction Management, Information Systems, or related discipline.
- 10+ years of progressive Facilities Management or Integrated Facilities Management experience.
- Demonstrated experience supporting a large, multi-site, geographically dispersed Facilities portfolio.
- Experience developing or implementing enterprise Facilities Management operating models and standards.
- Significant experience with outsourced or co-sourced FM service-delivery models.
- Demonstrated experience with Facilities RFPs, supplier selection, contract transitions, mobilizations, and supplier governance.
- Strong understanding of hard services, soft services, preventive maintenance, asset management, Facilities technology, and financial management.
- Experience establishing KPIs, SLAs, scopes of work, service specifications, governance processes, and performance-management frameworks.
- Experience implementing, administering, or governing CMMS or IWMS platforms.
- Strong analytical, financial, organizational, and problem-solving capabilities.
- Demonstrated ability to lead enterprise initiatives and influence stakeholders across functions, regions, and organizational levels without direct authority.
Preferred Qualifications
- Experience within a global industrial, manufacturing, engineering, data-center, or technology organization.
- Experience leading or supporting transformation of a large-scale IFM program.
- Experience establishing global CMMS, asset-management, or Facilities data-governance standards.
- Experience managing multinational Facilities suppliers.
- Familiarity with Power BI or comparable analytics and visualization platforms.
- Experience integrating Facilities systems with Procurement, Finance, building-management, or enterprise asset-management platforms.
- CFM, FMP, SFP, PMP, LEED, or comparable professional certification.
Leadership Competencies
- Enterprise thinking
- Operational excellence
- Strategic supplier management
- Financial and analytical rigor
- Facilities technology leadership
- Change leadership
- Influencing without authority
- Cross-functional collaboration
- Continuous improvement
- Executive communication
Measures of Success
Success in this role will be measured through:
- Adoption and consistency of global Facilities Management standards.
- Supplier SLA and KPI performance.
- Preventive-maintenance compliance and asset reliability.
- CMMS adoption, data quality, and utilization.
- Improved visibility and consistency of Facilities operating costs.
- Reduction of unmanaged deferred maintenance and facility risk.
- Successful mobilization and performance of outsourced Facilities agreements.
- Identification and execution of sustainable FM productivity and cost-improvement opportunities.
- Improved consistency and quality of Facilities service delivery across regions.