Sr. Manager Global Technical Service Depot

Essential Functions:.

• Develop and manage repair depot metrics and reporting, including performance against service level agreements (SLAs), quality metrics, and financial targets.

• Manage repair depot budget, including forecasting, budget planning, and variance analysis.

• Develop and maintain strong relationships with internal stakeholders, to ensure a high level of customer satisfaction.

• Identify and implement best practices for service depot operations, including the use of technology and automation to streamline processes and improve efficiency.

• Develop and providing coaching and mentoring to Service depot leaders to ensure that their team members have the necessary skills and resources to succeed.

• Ensure proactive discussion and adherence to the Guiding Principles.

Skills Requirements:

• Strong leadership and people management skills, with a track record of developing and leading high-performing teams.

• Experience managing technical service and repair operations in a global environment.

• Experience working in a regulated industry, with a strong understanding of quality and compliance requirements.

• Strong analytical and problem-solving skills, with the ability to use data to drive decision-making and continuous improvement.

• Excellent communication and interpersonal skills, with the ability to build strong relationships with internal stakeholders.

• Strong project management skills, with the ability to manage multiple projects and priorities simultaneously.

• Proven experience with computer software applications.

• Strong leadership and coaching skills.

• Availability and willingness to travel up to 10% of the time.

Required/Preferred Education and Experience:

• Bachelor's degree in Engineering, Business, or a related field; MBA preferred.

• Minimum of 10 years of experience in technical service and repair operations, including at least 5 years in a leadership role.