Sr. Manager, Learning Strategy & Quality

Virtuoso is the leading global travel agency network specializing in luxury and experiential travel. This by-invitation-only organization comprises over 1,200 travel agency locations with more than 20,000 travel advisors in 58 countries throughout North America, Latin America, the Caribbean, Europe, Asia-Pacific, Africa and the Middle East. Drawing upon its preferred relationships with 2,800 of the world's best hotels and resorts, cruise lines, airlines, tour companies and premier destinations, the network provides its upscale clientele with exclusive amenities, rare experiences and privileged access. Annual sales of (U.S.) $35 billion make Virtuoso a powerhouse in the luxury travel industry. For more information, visit www.virtuoso.com.

The Senior Manager, Learning Strategy & Quality provides strategic and operational leadership for Virtuoso's professional development portfolio, driving the design, delivery, and continuous improvement of elite, high-quality learning experiences for members and partners.

Serving as a people leader, senior facilitator, and strategic partner, this role strengthens learning quality, learner engagement, and organizational impact across online, in-person, and event-based learning experiences. The role oversees key professional development offerings, establishes and upholds quality standards, and helps ensure learning experiences align with organizational priorities and the evolving needs of Virtuoso's global network.

Working closely with the Senior Director, Professional Development & Training, this role partners with regional teams, member and partner subject matter experts, event stakeholders, and cross-functional business units to advance strategic priorities, support commercial objectives, and drive year-round learning engagement.

Essential duties and responsibilities include the following. Other duties may be assigned.

• People Leadership

• Provide leadership, coaching, performance management, and professional development support for assigned team members.

• Partner with the Senior Director to advance departmental priorities, strategic initiatives, and organizational goals.

• Learning Strategy & Portfolio Leadership

• Lead strategy, development, delivery, and continuous improvement for assigned professional development offerings and learning experiences.

• Align learning initiatives with organizational priorities, learner needs, business objectives, and commercial opportunities.

• Identify opportunities to enhance learner value, strengthen learning effectiveness, uphold an elite standard of quality, and improve learning outcomes.

• Promote consistency, quality standards, and knowledge sharing across regions, offerings, and learning experiences.

• Facilitation & Learning Delivery

• Serve as a senior facilitator, presenter, moderator, and representative of Professional Development & Training for high-impact learning experiences.

• Lead the delivery and evaluation of professional development offerings across multiple learning formats.

• Develop and maintain facilitation standards, learning frameworks, and best practices that support quality, consistency, and learner engagement.

• Coach and support facilitators, presenters, and subject matter experts to strengthen learning effectiveness and audience engagement.

• Event Education & Stakeholder Partnership

• Partner with Events, regional teams, subject matter experts, and business leaders to develop, deliver, and continuously improve professional development experiences across Virtuoso events.

• Integrate event-based education with the broader professional development portfolio to drive year-round engagement, learner value, and alignment with strategic business priorities.

• Continuous Improvement

• Evaluate participant feedback, engagement metrics, learning outcomes, and data to guide continuous improvement efforts.

• Identify and evaluate scalable approaches to delivering high-quality learning experiences, drawing on internal talent, network expertise, external resources, and other delivery models as appropriate.

• Identify opportunities to streamline processes, expand reach, and improve effectiveness across learning initiatives.

• Maintain awareness of industry trends, adult learning practices, facilitation techniques, and professional development innovations to inform future offerings and experiences.

Educational and Skills Requirements:

• Bachelor's degree or equivalent experience in learning and development, education, organizational development, business, travel industry management, communications, or a related field
• Four to seven years of progressively responsible experience in learning and development, professional development, facilitation, curriculum development, training, education, event learning, or related fields
• Demonstrated experience leading, coaching, and developing teams, including performance management, talent development, and employee engagement
• Experience facilitating, moderating, and presenting learning experiences for professional audiences across virtual and in-person environments
• Experience developing and delivering professional development offerings, learning experiences, conferences, events, workshops, curricula, or learning pathways
• Strong strategic thinking skills with the ability to connect learning initiatives to broader organizational goals, commercial considerations, and business outcomes
• Strong stakeholder management, consulting, and relationship-building skills with the ability to influence across a matrixed organization
• Strong analytical skills with the ability to evaluate learning effectiveness, interpret data, and make informed recommendations
• Experience working with global teams, regional stakeholders, and cross-functional business partners preferred
• Travel industry experience preferred

Travel Requirements:

• Approximately 10-15% travel to support professional development initiatives, facilitate learning experiences, and participate in Virtuoso events.
• Travel may include both domestic and international.

Type/Nature of Contacts:

• External: Regular interaction with members, partners, speakers, facilitators, consultants, vendors, and other industry professionals.
• Internal: Regular interaction with regional teams, Events, Marketing, Product, subject matter experts, facilitators, business leaders, and other cross-functional stakeholders.

We offer a competitive salary and full benefits package, including medical/dental/vision/life, 401(k) savings plan, and more. Virtuoso is an equal opportunity employer, dedicated to promoting a diverse workforce.

Pay ranges are intended to cover roles based across the United States. An individual's base pay depends on various factors including geographical location, experience, knowledge, skills, and abilities of the applicant.