SR Manager Operations

Universal Dedicated, Inc., a subsidiary of Universal Logistics Holdings, Inc., is a leading provider of asset-based and asset-light transportation solutions across North America. Through experienced leadership, innovative technology, and operational excellence, Universal Dedicated delivers customized transportation and logistics solutions that help customers improve efficiency, service, and performance.

This position is based in Lake Orion, Michigan, supporting General Motors transportation operations. We are seeking a hands-on Operations Manager to oversee the daily execution of transportation activities while ensuring customer requirements, driver performance, safety standards, and operational objectives are consistently achieved.

What You'll Be Responsible For:

• Lead the daily transportation operation supporting General Motors
• Manage dispatchers, supervisors, drivers, and administrative personnel
• Ensure all customer service, delivery, and operational performance expectations are consistently achieved
• Coordinate daily route planning, fleet utilization, and driver scheduling activities
• Monitor freight movement, service performance, and operational execution
• Support driver recruiting, onboarding, training, coaching, and performance management efforts
• Partner with customer representatives to resolve issues and maintain strong customer relationships
• Ensure compliance with DOT regulations, company policies, safety standards, and customer requirements
• Track and analyze key performance indicators (KPIs) related to service, safety, productivity, retention, and cost control
• Investigate accidents, service failures, customer concerns, and operational disruptions
• Manage labor planning, staffing levels, attendance, and workforce development initiatives
• Support budgeting, cost control, and operational expense management
• Identify and implement continuous improvement initiatives to improve efficiency and service levels
• Maintain a strong operational presence and provide leadership across all shifts as needed

What We're Looking For:

• 5+ years of leadership experience in transportation, logistics, fleet operations, supply chain, or related operations
• Previous experience managing drivers, dispatch teams, supervisors, and frontline employees
• Strong understanding of transportation operations, dispatching, fleet management, and customer service expectations
• Experience supporting automotive or dedicated transportation operations preferred
• Strong leadership, communication, and employee development skills
• Proven ability to solve problems and make decisions in a fast-paced environment
• Experience managing operational metrics and driving performance improvements
• Working knowledge of DOT regulations and transportation compliance requirements
• Proficiency with Microsoft Office and transportation management systems
• Bachelor's degree preferred but not required
• Valid driver's license required