Job Summary:Directs the strategy, governance, delivery, support, and continuous improvement of Yamaha's Front Office application portfolio. Leads application managers, employees, contractors, and strategic partners in delivering business capabilities across customer, dealer, digital, analytics, warranty, CRM, and integration platforms while driving modernization through cloud technologies, AI, automation, and digital transformation initiatives. Accountable for portfolio investment planning, service delivery, stakeholder engagement, vendor management, operational excellence, and business value realization
Essential Job Functions:
Working as a key IT leadership team member Responsible for planning, prioritization, and execution of front office application platforms, projects and initiatives including budgetary & resource management, support and projects. Supports strong business relationships through collaboration in matching application solutions that meet business objectives and priorities.
Provide leadership and expertise in the areas of systems analysis, software and database design, software development, and software release management, successfully following the SDLC and compliance processes.
Vendor management including selection, rate negotiations, service level agreements, issue resolution, compliance with Yamaha standards and on-time execution of SLA & project deliverables.
Collaborates and communicates with Business area(s) and ISD user groups at all levels. Provide status updates and other reporting or presentations related to business and ISD projects, initiatives and long-term plans.
Responsible for resource / staff management including hiring, performance management, and development for both employees and contractors.
Provide leadership and ensure adherence to accepted Divisional guidelines for project management, systems development methodologies and IT control and compliance procedures.
Drive continuous improvement activities across the supported platforms (cost, quality, incident, change, request management, and ensure appropriate service levels are agreed to and managed accordingly. Communicate service level, budget & financials on a monthly basis).
Perform other duties as required.
Minimum Qualifications:
• Bachelor's degree in Business, Information Systems, Computer Science or equivalent.
• Minimum 10-12 years of IT experience.
• Minimum 7 years of experience leading an applications configuration, development and support team.
Medium to large project management experience
Competencies/Knowledge, skills and abilities:
• Specific experience with the supported package applications and development languages and experience supporting these business disciplines. (SAP ECC ERP, SCM, TM and EWM desired)
• Effective at leading a varied group of business analysts, software developers quality assurance analysts and production support staff.
• Provides quality customer service and has extensive experience in the supported business process areas.
• Effective team member with demonstrated 360 degree leadership abilities.
• Customer and team oriented ability to work and communicate effectively with staff at all levels.
Strong oral and written communication skills.