Sr Manager Visual Merchandising & Store Experience - Kay/Peoples

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Signet Jewelers is the world's largest retailer of diamond jewelry, operating more than 2,800 stores worldwide under the iconic brands: Kay Jewelers, Zales, Jared, H.Samuel, Ernest Jones, Peoples, Banter by Piercing Pagoda, Rocksbox, JamesAllen.com and Diamonds Direct. We are a people-first company and this core value is at the heart of everything we do, from empowering our valued team members, to collaborating with our customers, to fostering the communities in which we live and serve. People - and the love their actions inspire - are what drive us. We're not only proud of the love we inspire outside our walls, we're especially proud of the diversity, inclusion and equity we're inspiring inside. There are dynamic career paths awaiting you - rewarding opportunities to impact the lives of others and inspire love. Join us!

Elevates the customer experience by driving Visual Merchandising excellence at the store level, ensuring every store reflects the brand with consistency and care. Ensures VM standards are executed consistently in stores. Leads store opening preparation and readiness, field calibration visits, and Visual Merchandising support during two annual planogram cycles. Creates a feedback loop between stores and corporate partners to continuously improve planograms, training, and field execution.

Key Responsibilities

• Lead Visual Merchandising preparation and readiness activities for new, repositioned, and renovated stores.
• Conduct targeted calibration visits to approximately 10% of stores annually (about 110 of 1,100), document/report observations, and provide recommendations to improve execution and consistency.
• Feed field insights into the planogram process and training content, including recommendations for the Planogram and Training teams
• Provide Visual Merchandising field support during annual planogram implementation cycles (typically 3-4 months, twice per year).
• Partner with the Sr. Manager, Store Development & Space Planning to ensure seamless coordination of store opening timelines, project milestones, and handoffs.
• Build strong relationships with field leadership to reinforce brand standards and drive consistent execution.
• Develop and maintain standardized store visit documentation and calibration criteria.

Qualifications

• 7+ years of experience in Visual Merchandising, store operations, retail execution, or a related field supporting multi-unit retail environments.
• Demonstrated success training, coaching, and calibrating field teams to execute brand standards consistently.
• Strong analytical, observation, communication, and documentation skills, with the ability to translate field feedback into actionable recommendations.
• Travel is required based on business needs; frequency and scope to be determined based on seasonality.
• Bachelor's degree or equivalent experience.
• Experience leading teams and developing talent preferred.