Job Summary
This role is responsible for executing operational strategies related to Parts, Accessories & Apparel and Licensing Order Management. This role will ensure the order-to-cash cycle is effectively executed. The Senior Analyst Order Management may also execute inter-company transactions for Parts, Accessories & Merchandise. This role will participate in continuous improvement efforts to improve the order management processes and systems and collaborate with similar functions in other regions and / or markets across the globe.
Job Responsibilities
Support and enhance the business processes and systems related to the order and inventory management
Liaise with the business resources in all channels (wholesale, retail, e-commerce, logistics, supply/materials, freight carriers) to understand the business strategy and requirements, and to help define IT tactical initiatives supporting the business initiatives
Support internal and external stakeholders including the dealer network through the analysis and resolution of operational issues as they arise (troubleshooting and issue resolution).
Execute the overall Order-to-Cash cycle for Parts, Accessories, & Merchandise including intercompany and dealer orders
Proactively work with GIS to develop solutions and implement enhancements in order to improve customer experience
Report and maintain key performance indicators (KPIs) in a manner that is consistent across the company
Education Requirements
High School Diploma or Equivalent Required
Experience Requirements
Typically requires a minimum of 5 years of related experience
SAP OTC experience
Demonstrated success coordinating and supporting multiple projects simultaneously, including planning, prioritizing and communicating their status
Sound capability of developing data-driven solution recommendations
Strong communication skills
This role will be onsite at our Juneau location. In person hours will be Monday- Friday 8am CST- 4:30 CST.
EEO:
Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.