Sr. Product Manager, Amazon Customs & Trade

The Amazon Customs and Trade Product and Technology team is expanding footprint, services, and solutions to support our expanding client base. Join the dynamic team as a Sr. Product Manager and put your customs brokerage, international trade and/or trade consulting experience to work creating a global customs brokerage offering for international traders.

The ideal candidate will be a builder able to deliver on the vision of a growing footprint of ACT brokerage offerings globally, notably in North America. The ideal candidate will have direct experience with building US brokerage solutions and working directly with US customs authorities (CBP). Success requires strong business judgement, regulatory awareness, and a track record of developing and implementing new ideas while having fun.

Key job responsibilities

• Responsible for development and management of stand-alone products for innovative solutions and offerings.
• Collaborate with cross-functional teams including tech, sales, and operations to develop and deliver innovative trade products and features
• Support the end-to-end product development lifecycle from concept to launch ensuring timely delivery of high-quality solutions; manage individual portions of the product development
• Work closely with stakeholders to gather requirements, prioritize features, and define product specifications.
• Utilize data-driven insights and customer feedback to make informed decisions and drive continuous improvement.
• Monitor product performance, analyze data, and iterate on product features to optimize user experience and drive desired outcomes
• Communicate product plans/roadmap, identify success measures and metrics, author updates/docs and participate in drafting leadership briefings.
• Support compliance with regulatory requirements and industry standards related to trade operations and innovation.
• U.S. Customs Broker License (active, CBP-issued) or U.S. Customs brokerage filing experience (entry filing processes, ACE, or customs brokerage software)

A day in the life

A Sr. Product Manager on ACT analyzes evolving trade regulations and translates complex compliance obligations into clear, prioritized CBMS product requirements; writing BRDs with detailed acceptance criteria that ensure every filing capability, data field, and workflow meets regulatory standards while increasing operations productivity. You will drive alignment across technical, operational, and legal teams, building consensus on trade-offs between resource allocation, regulatory timelines, and customer commitments while serving as the primary ACT subject matter expert for product, program, and operations teams..

About the team

Amazon Customs and Trade (ACT) is a team of program and product managers building the customs brokerage technology that powers Amazon"s cross-border trade operations. Our mission is to make it easy for customers to meet the regulatory requirements of international goods movement while delivering value through transparent and predictable services. We are a collaborative group that values creative problem-solving, and we are excited to welcome someone who wants to help shape the future of global trade at Amazon.