Alternative Energy, Analysis Skills, Architectural Services, Authentication, Business Analysis, Consulting, Customer Experience, Customer Relations, Data Management, Data Quality, Establish Priorities, Finance, Identity Data Management, Legal, Legal Support Skills, Master Data Management (MDM), Multiplatform/Cross-Platform, Operational Improvement, Operations Management, Performance Metrics, Presentation/Verbal Skills, Problem Solving Skills, Product Management, Product Shipments, Product Strategy, Sales Operations, Scalable System Development, Software Engineering, Startup, User Experience Design (UXD), User Interface/Experience (UI/UX), Writing Skills
JOB TITLE: Sr. Product Manager, Customer Identity
**TOP 3 SKILLS:**IAM, Customer Experience, Data Management
LOCATION: Fremont, CA
DURATION: 6+ Month Contract to Hire
RATE RANGE: Market Rate
POSITION SUMMARY:
Our mission is to accelerate the world’s transition to sustainable energy by bringing high-performance electric vehicles and sustainable energy products to market. This mission requires fast paced innovation and execution. We celebrate experimentation and unconventional thinking to find solutions to problems previously thought unsolvable. The Digital Products team is transforming how people purchase automotive and energy products.
Our team is composed of product managers, business analysts, UX designers, and full stack software engineers, working together to create elegant solutions to complex problems. We run lean, move quickly, and pride ourselves on accelerating our from start-up to scaled enterprise without losing our scrappy spirit.
This Product Manager will focus on delivering highly scalable experiences that focuses on our customer identity and data integrity.
RESPONSIBILITIES:
- Understand and lead customer account processes across our platforms for both personal and business accounts.
- Coordinate with security, legal and authentication teams to build scalable but impactful solutions to improve customer experience in the identity management capacity
- Deliver product vision, strategy, and roadmap to achieve goals
- Work with engineering, UX and business stakeholders to deliver impactful efficiency, while also improving customer experience
- Manage incoming operational escalations, analyze issues, and implement long term solutions through self-serve tools
- Define and enhance KPIs in conjunction with analytics and stakeholder teams that educate business decision making
- Prioritize between new features, architectural improvements, and operational excellence
QUALIFICATIONS:
- Degree in Engineering or Business, or equivalent in experience
- Experience in Identity management services; experience in Business Identity Management is a plus
- Experience in PII Data Master Management is a plus
- Experience in having shipped customer facing products that delivered business impact
- Strong analytical skills with ability to query data from various systems to solve problems
- Ability to successfully work with cross range of teams including engineering, UX, legal, finance, sales and operations
- Excellent written and verbal communications across technical and non-technical stakeholders
BENEFITS SUMMARY: Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate or annual salary only, unless otherwise stated. In addition to base compensation, full-time roles are eligible for Medical, Dental, Vision, Commuter and 401K benefits with company matching.
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