Product Support Specialist AnthropicProduct Support SpecialistSan Francisco, CA$131,040–$210,000 / yearProvide high-touch support to our most strategic customers, communicating clearly and empathetically with a wide range of user personas, context-switching between guiding an executive through an incident and providing critical product knowledge to an admin in need of help within the same hour. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences.
Senior Staff Product Manager, Product Support Expert Experiences Intuit IncSenior Staff Product Manager, Product Support Expert ExperiencesMountain View, CA$189,500–$256,000 / yearStay at the leading edge of AI - bringing in new capabilities from the conversational AI, voice, and LLM space to continuously improve the experience for customers and the experts who serve themBreak down a bold platform vision into actionable, milestone-driven execution that your teams can move on with speed and clarity. Partner closely with engineering, design, data science, and operations teams across Intuit's global product ecosystem to identify and deliver platform synergies that raise the quality bar for every customer and expert interaction.
Product Support Specialist I - Smart Maintenance AppFolio IncProduct Support Specialist I - Smart MaintenanceSan Francisco, CA$19.30–$20.75 / hourThis is a customer-facing position focused on live voice and digital queues and requires a balance of communication savvy, service mindset, and problem-solving ability. You'll use your expertise to clarify complex or unclear requests-often by reaching out directly to residents for additional details or connecting with vendors to ensure timely and accurate service.
Product Support Specialist AscendProduct Support SpecialistSan Francisco, California$70,000–$100,000 / yearIn five years, we've become the market leader: over 4,000 businesses, including more than half of the 50 largest brokers in the country, trust Ascend to bring clarity to complex accounting operations — from collection to close. We’re hiring a driven and detailed-oriented Product Support Specialist to collaborate with our customers and internal teams to triage and resolve issues that will help fuel our customers’ success.
Product Support Engineer LancesoftProduct Support EngineerSanta Clara, CA$65As well as external customers to ensure that products have necessary features, cost parameters, supportability goals, reliability targets and release schedules. May interact directly with customers or provide deep support internally to Field Service Engineers, Remote Engineers, or customer call center personnel.
Manager, Global Product Support Veeco Instruments IncManager, Global Product SupportSan Jose, CAFrom the smartphones in our pockets that access the world's collective knowledge, to the cloud-based services where all that information lives, to high-speed wireless communication and computing power needed to drive artificial intelligence, augmented and virtual reality, gaming and so much more, our technology is all around us. We design, develop, manufacture, and service highly complex, cutting-edge machines used by our customers to create the essential devices that drive the digital age, connect the world, and improve the human experience.
Product Support Manager KLA CorpProduct Support ManagerMilpitas, CA$181,000–$307,700 / yearOur comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts. Own the customer-facing voice for service quality across your product family including Quarterly Alignment Meetings (QAM), customer Field Reviews, and recurring customer-of-record cadences (Intel, TSMC, Samsung, Hynix, Micron, and other top fabs.
Mgr Product Support Lam Research CorpMgr Product SupportFremont, CA$125,000–$270,000 / yearOversee the technical support of company customers by field engineers, technicians, and support specialists, who are diagnosing, troubleshooting, and repairing one or more of the following: complex electro/mechanical equipment, sophisticated computer systems, software systems/applications, or networking and wireless networking systems. At Lam, you'll be part of a growing Product Support Engineering team based in Fremont, working with the Product group, Engineering groups, and Field Engineering teams, supporting a wide range of robotics products and platform types to our end user customers globally.
Product Support Engineer CartesiaProduct Support EngineerSan Francisco, CaliforniaOur team combines deep expertise in model innovation and systems engineering paired with a design-minded product engineering team to build and ship cutting edge models and experiences. You’ll work directly with customers, partner closely with engineering and product teams at a cutting-edge AI company, and help shape the processes and tools that define our post-sales support.
Global Product Support Manager KLA CorporationGlobal Product Support ManagerMilpitas, CA$181,000–$307,700 / yearOur comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts. Own the customer-facing voice for service quality across your product family including Quarterly Alignment Meetings (QAM), customer Field Reviews, and recurring customer-of-record cadences (Intel, TSMC, Samsung, Hynix, Micron, and other top fabs.
Senior Product Support Engineer Veeco Instruments IncSenior Product Support EngineerSan Jose, CAVeeco is seeking a Senior Product Support Engineer to provide engineering-level support to customers, customer support personnel, and field support teams responsible for diagnosing, troubleshooting, repairing, and debugging Lithography and Laser Annealing products. From the smartphones in our pockets that access the world's collective knowledge, to the cloud-based services where all that information lives, to high-speed wireless communication and computing power needed to drive artificial intelligence, augmented and virtual reality, gaming and so much more, our technology is all around us.
Technical Product Support Engineer Applied MaterialsTechnical Product Support EngineerSanta Clara, CA$110,500–$152,000 / yearIf you would like to contact us regarding accessibility of our website or need assistance completing the application process, please contact us via e-mail at Accommodations_Program@amat.com, or by calling our HR Direct Help Line at 877-612-7547, option 1, and following the prompts to speak to an HR Advisor. Acts as intermediary and field escalation focal point between customer and Division by providing technical support and documentation to field engineers, technicians and product support personnel who are diagnosing, troubleshooting, repairing and debugging equipment.
Technical Product Support (Tps) Engineer III Applied MaterialsTechnical Product Support (Tps) Engineer IIISanta Clara, CA$110,500–$152,000 / yearIf you would like to contact us regarding accessibility of our website or need assistance completing the application process, please contact us via e-mail at Accommodations_Program@amat.com, or by calling our HR Direct Help Line at 877-612-7547, option 1, and following the prompts to speak to an HR Advisor. Acts as intermediary and field escalation focal point between customer and Division by providing technical support and documentation to field engineers, technicians and product support personnel who are diagnosing, troubleshooting, repairing and debugging equipment.
Technical Product Support (TPS) Engineer III Applied Materials IncTechnical Product Support (TPS) Engineer IIISanta Clara, CA$110,500–$152,000 / yearIf you would like to contact us regarding accessibility of our website or need assistance completing the application process, please contact us via e-mail at Accommodations_Program@amat.com, or by calling our HR Direct Help Line at 877-612-7547, option 1, and following the prompts to speak to an HR Advisor. Acts as intermediary and field escalation focal point between customer and Division by providing technical support and documentation to field engineers, technicians and product support personnel who are diagnosing, troubleshooting, repairing and debugging equipment.
Product Support Engineer BrukerProduct Support EngineerSan Jose, California$86,400–$130,000 / yearFull timeCreate, author, test, and optimize customer facing and internal teaching and training curriculum, develop and author training collateral (presentation, videos, webinar, technical guides), deliver training courses, lab sessions, administer both written and lab tests, and manage service engineer certification for assigned instrument or group of instruments and application modules. Provide system level escalation support for a specific instrument or group of instruments and application modules including but not limited to technical leadership, test, analysis, collaboration with engineering or other cross-functional partner, corrective actions, on-site execution, and effective communication which includes presentation material both internal to team as well as cross functionally.
Product Support Engineer Cartesia AI IncProduct Support EngineerSan Francisco, CAOur team combines deep expertise in model innovation and systems engineering paired with a design-minded product engineering team to build and ship cutting edge models and experiences. Deliver white-glove, hands-on support for our customers, diagnosing and resolving complex issues across APIs, SDKs, integrations, and deployment workflows.
Product Support Manager Clay LabsProduct Support ManagerSan Francisco, CaliforniaSupport cross-functional needs and coordinate incidents: Collaborate with product and engineering teams to align support initiatives with product updates, while leading the team in responding to escalations and high-priority incidents. Hire, onboard and mentor an incredible team: Mentor and manage the product support team, with a focus on career growth and development, hiring great talent, and optimizing team capacity through effective workforce management.
Product Support Inspection Specialist Peterson Machinery Co.Product Support Inspection SpecialistSan Leandro, CAHigh School Diploma or General Education Degree (GED) and a minimum of three (3) years of directly related experience in the construction, heavy equipment industry, and/or automotive industries; or an equivalent combination of education and work experience. Collaborate and communicate directly with customers and internal Product Support, Service, and Sales teams to optimize efficiency and effectiveness of the inspection-to-quote process.
Global Product Support Engineer 5 Lam Research CorpGlobal Product Support Engineer 5Fremont, CA$125,000–$270,000 / yearProvides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems. We inspire our global technical community to take on grand challenges, understand emerging trends, identify the critical inflections, and drive our sustainability, Environment, Social, and Governance (ESG) practices that will define the next generation of semiconductors and continued impact.
Global Product Support Engineer 3 Lam Research CorpGlobal Product Support Engineer 3Fremont, CA$86,000–$192,000 / yearProvides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems. We inspire our global technical community to take on grand challenges, understand emerging trends, identify the critical inflections, and drive our sustainability, Environment, Social, and Governance (ESG) practices that will define the next generation of semiconductors and continued impact.