Sr. Product Manager, Digital Ordering

sweetgreen is on a mission to build healthier communities by connecting people to real food. We passionately believe that real food should be convenient and accessible to everyone. Every day in each sweetgreen, our 5,000 team members make food from scratch, using fresh ingredients and produce delivered that morning. And in our local communities, we're committed to leaving people better than we found them. We're in the business of feeding people, and we're out to change what that means. Our teams are our most valuable ingredient, the heart of our company, the face of our brand, and what truly makes the sweetgreen experience special and unique.

The Sr. Product Manager, Digital Ordering owns the purchase journey across our digital channels. This role is focused on customer and channel growth: you will run a continuous cycle of ship, measure, and improve to grow orders, frequency, and retention. You will work closely with the teams that own our back-end systems, but your focus is the guest.

You will:

• Own the roadmap for purchase journey optimization and growth across app, web, and kiosk, from first visit to repeat order.
• Champion an innovative vision for how our digital channels further our brand and evolve to meet our guests where they are.
• Own personalization in the menu and purchase experience, including how we present, recommend, and customize products.
• Run a continuous test-and-learn program: form hypotheses, design experiments, read results, and turn learnings into the next bets.
• Use customer insights and data to shape customer strategy and decide what to build next.
• Partner with the menu team on product catalogs and product pages, and on how new items like Create Your Own and LTOs show up for guests.
• Build and scale off-platform and AI ordering, defining how our menu, customization, pricing, and checkout appear when an agent orders for a guest.
• Own first-party product features, partnering with business channel managers on growth initiatives that maximize impact to the business and tying investment to outcomes.

Desired traits:

• A business-minded leader with sound product sense for when to launch something big and bold versus when to test and iterate, blending math and magic.
• Product and brand innovation instincts, with the ability to turn customer needs into ideas that feel distinctly sweetgreen.
• A hustler and collaborator who moves fast, leads without authority, and brings people along.
• A systems thinker who can work through complex integrations across POS, menu-management platforms, marketplace APIs and AI/agent protocols
• A deep commitment to customer insights and data: comfortable with experimentation, funnel and cohort analysis, pairing quantitative data with qualitative research, and evolving customer needs into ideas that feel distinctly sweetgreen.

Desired experience:

• 5+ years of product management experience, with a track record in growth product management driven by a disciplined test-and-learn approach.
• Strong analytical skills, including experimentation, funnel and cohort analysis, and pairing quantitative data with qualitative research.
• Experience with digital innovation and foundational platforms; restaurant, retail, or consumer tech experience preferred.
• Experience optimizing end-to-end customer journeys.
• Familiarity with menu systems, product catalogs, or product pages; experience with AI or conversational ordering; restaurant, retail, or other high-frequency consumer experience.
• Hands-on familiarity with AI/LLM products, agentic commerce or conversational ordering experiences

What you'll get:

• Highly competitive pay + bonus plan
• Three different medical plans to suit your and your family's needs
• Dental and Vision insurance
• Flexible PTO plan
• 401k program
• Employee HSA and FSA
• Complimentary greens
• An opportunity to make a real impact on the people around you, both by growing them and by connecting them to real food
• To live the sweetlife and celebrate your passion + purpose
• A collaborative team of people who live our core values and have your back
• A clear career path with opportunities for development, both personally and professionally
• Free sweetgreen swag

Come join the sweetlife!

About sweetgreen

Sweetgreen is a national restaurant brand dedicated to building healthier communities by connecting people to real food. Since 2007, Sweetgreen has reimagined fast food to be fresh, flavorful, and rooted in relationships with farmers and communities. As we grow, we are committed to developing our people in our restaurants and at our support center, so that everyone can be part of the movement. When you join Sweetgreen, you not only invest in your own future but help create spaces where food, people, and purpose come together.