Sr. Product Manager

Job Description

Join a team that s shaping the future of pediatric care. Children's Hospital Los Angeles is consistently ranked among the top 10 children s hospitals in the nation, delivering world-class care through more than 350 specialized programs and services. Here, world-class experts in medicine, research, and education work together to deliver family-centered care to more than 155,000 patients each year. At CHLA, your work will help build brighter tomorrows for the children and families we serve.

Overview

Purpose Statement/Position Summary: Children's Hospital Los Angeles (CHLA) is on a multi-year transformation journey to improve the quality, effectiveness, and convenience of care delivery, through the creation and delivery of innovative products. Under the direction of the VP, Chief Digital & Transformation Officer, the Transformation team will innovate and develop new products and deliver them to key end-users within CHLA through multiple channels. These initiatives are aligned with key strategic enterprise priorities for CHLA.

The Senior Product Manager is responsible for managing key transformation initiatives (end-to-end lifecycle), from ideation to implementation. This includes defining project requirements and objectives and collaborating with cross-functional teams to develop and deliver solutions efficiently. The Senior Product Manager ensures projects align with enterprise strategic priorities, defines key performance indicators (KPIs) for success, and prioritizes project tasks and resources. To make informed decisions, the Senior Product Manager conducts research to evaluate the best practices and leverages data analytics to monitor project performance and identify areas for improvement. This involves developing and implementing data analytics strategies, analyzing project data to identify trends, risks, and opportunities, and proactively addressing performance bottlenecks.

This role is responsible for the design, execution, and outcomes of projects that support transformation priorities. This includes developing the project plan and timeline, managing project budgets and resources, and tracking progress against milestones. The Senior Product Manager will partner with key internal stakeholders (e.g., Information Services, Legal, Risk, Marketing & Communications) and external stakeholders (e.g., technology vendors) to execute and deliver projects successfully. Throughout the project lifecycle, the Senior Product Manager continuously monitors performance, identifies and addresses deviations from the plan, and proactively implements corrective actions to ensure successful product delivery. This includes actively seeking feedback from stakeholders, conducting post-product evaluations to identify lessons learned, and implementing process improvements to enhance efficiency and effectiveness. The Senior Product Manager expertly uses Agile, Design Thinking and Lean/Six Sigma/Performance Improvement methodologies, as needed, to effectively manage project execution, while maintaining relationships with vendors and ultimately owning the project outcomes.

Minimum Qualifications/Work Experience:

Required:

• 5 years of professional experience in Healthcare Performance Improvement/Operations and/or Healthcare Product Management

Preferred:

• Understanding of Clinical Workflows: Experience working in a hospital setting that has led to familiarity with how care is delivered in a hospital, including patient journeys, reimbursement economics, provider needs, and operational challenges.
• Enterprise-Wide Performance Improvement Expertise: Proven track record of driving operational efficiency, enhancing care quality, and achieving measurable outcomes through the implementation of performance improvement initiatives and/or digital products
• Data Analytics Skills: Ability to work with healthcare data, understand KPIs, and measure the impact of products on patient care and hospital operations.
• End-to-End Product Lifecycle Management: Experience in the entire product lifecycle, from ideation and development to launch and iteration.

Education/Licensure/Certification:

Required:

• Bachelor's Degree in STEM or related field

Preferred:

• Master of Business Administration, Healthcare Management, Public Health, or Product Development

Pay Scale Information

USD $95,326.40 - USD $127,088.00

CHLA values the contribution each Team Member brings to our organization. Final determination of a successful candidate's starting pay will vary based on a number of factors, including, but not limited to, education and experience within the job or the industry. The pay scale listed for this position is generally for candidates who meet the specified qualifications and requirements listed on this specific job description. Additional pay may be determined for those candidates who exceed these specified qualifications and requirements. We provide a competitive compensation package that recognizes your experience, credentials, and education alongside a robust benefits program to meet your needs.

About Us

CHLA is a leader in pediatric and adolescent health, in our community, across the nation, and around the world . As a premier Magnet-recognized teaching hospital, CHLA offers an environment rooted in learning, collaboration, and compassionate care. . We are home to groundbreaking research, clinical innovation, and a culture that supports personal and professional growth.

Since 1932, CHLA has been affiliated with the Keck School of Medicine of the University of Southern California. Through this partnership and our own enduring mission, we remain committed to creating hope and building healthier futures.

CHLA is an Equal Opportunity Employer

At Children's Hospital Los Angeles, our work matters. And so do each and every one of our valued team members. We consider qualified applicants for all positions without regard to race, color, religion, creed, national origin, sex, gender identity, age, physical or mental disability, sexual orientation, marital status, veteran or military status, genetic information or any other legally protected basis under federal, state or local laws, regulations or ordinances. We will also consider for employment qualified applicants with criminal history, in a manner consistent with the requirements of state and local laws, including the LA City Fair Chance Ordinance and SF Fair Chance Ordinance.

Qualified Applicants with disabilities are entitled to reasonable accommodation under the California Fair Employment and Housing Act and the Americans with Disabilities Act. Please contact CHLA Human Resources if you need assistance completing the application process.

Our various experiences, perspectives and backgrounds allow us to better serve our patients and create a strong community at CHLA.

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