Sr. Product Manager, Operations Platforms

At National Business Furniture (NBF), we believe in the power that inspiring spaces can have to help people achieve big things. We have worked with hundreds of thousands of businesses across the country – from startups to Fortune 500 companies – to equip their workspaces with beautiful, comfortable, and functional furniture for 50 years.

We’representing an exciting opportunity for a Sr.Product Manager,OperationsPlatformsto join ourgrowing Operationsteam!The Sr. Program Manager, Operations Platforms will lead the end-to-end strategy andproduct managementofall digital platformsacrossthe NBFOperations ecosystem, owning key platforms likeOrder Management Systems (OMS), Warehouse Management Systems (WMS), Supplier integration (SPS Commerce),and Inventory Planning Systems (StockIQ).

Thisrole is critical to NBF’s operating strategy, as this individual willbe responsible fordefining our long-termoperations system transformation roadmap,building out future statebusinessrequirements,and enabling business growth by advancingautomation across critical functions.

What Makes This a Great Opportunity?

This is a unique opportunity to lead the digital transformation ofOperations functions fora growing business witha strong foundationand ambitious goals.You'llhave the autonomy to shape the customer journey across multiple platforms, backed by a collaborative team and cross-functional support. With a focus on innovation, data, and user experience, this role offers the chance to make a visible impact on business performance and customer satisfaction.

Here’sa General Overview of WhatYou’llBe Doing: 

• Lead the end-to-end product lifecycle acrossNBF Operationsplatforms(OMS, WMS, SPS Commerce,StockIQ)

• Define and execute theOperations systemsproduct roadmap aligned with business goals

• Partner with business and operational leaders to advise and guide on automationopportunities, AI, and digital enhancements that will enable business growth and support the operational requirements ofaNBF

• Collaborate with development teams to develop ourlong rangeOperations tech strategy and deliver high-performing digital solutions

• Optimizekeyuser andcustomer experience touchpoints includingforecasting, supply planning, order management, allocation, fulfillment,transportationand customer experience. 

• Drive growth through data analysis, A/B testing, and performance tracking of KPIs like conversion rate and average order value

• Partner cross-functionally with Operations,Commercial, Sales, Customer Experience,Finance, and IT to align initiatives

• Promote agile methodologies and foster a culture of continuous improvement

• Communicate progress, learnings, and strategic insights to internal and external stakeholders

WhatWe’reLooking For:

• 10+ years of experience inOperations-relatedProduct Management, with a strongtrack recordofleading and delivering on large scale transformation initiatives

• Provenexpertiseworking with both front-end and back-end systems, includingOMS, WMS, Inventory Systems, and broader ERP

• Proficiencyin usingAI, Dynamix365, andanalytics tools such to inform product decisions

• Exceptional analytical skills with the ability to translate data into actionable insights

• Strong communicationand stakeholder management abilities across cross-functional teams

• Bachelor's degree inOperations/Supply Chain,MIS, Industrial Engineering,Computer Science, or a related field

It Would Also be Nice to Have:

• Preferred experience withMicrosoftDynamics 365, PIM systems,Supply ChainPlanningSystems, WMS, TMS, and Partner Integrations

• MastersDegree in Business, Engineering, or MIS