Sr. Product Manager -Technical, Translation Services

Are you passionate about languages and translation? Are you motivated to have a direct impact on customers around the world? Do you have a tech background and love finding creative solutions to challenging problems? Amazon"s Translation Services team is responsible for building the tools and features that support the localization and translation needs of all Amazon businesses. We partner with content owners to translate and deliver content for customers around the world, and we are obsessed with providing the right quality content in each language we support. We are looking for a Senior Product Manager to create the vision, strategy, and roadmap that will continually improve and scale our services and deliver the best experience for our customers in their preferred language. If you are passionate about building equitable experiences for worldwide customers and are undaunted by large scope, let's talk.

Key job responsibilities

As a Senior Product Manager - Technical, you will own the strategy and execution of one of the product charters within the Translation Services space. You will partner with stakeholders across the business -- content owners, localization program managers, and translators -- to understand their biggest problems and opportunities, then build a backlog of features to address those problems. You will work closely with one or more software development and Science teams to define and build those features, then measure the features" ability to successfully meet your stakeholders" needs. You will own the following deliverables: documentation of your product"s vision; assessment of entitlement and ROI for your product roadmap; feature requirements and user stories; experimentation set-up and analysis; and release notes. You must be able to be deeply connected to the customer experience, product details, and success metrics, yet be able to zoom out to the 10,000-foot level to understand how your charter fits into the broader Translation Services ecosystem and Amazon as a whole.

A day in the life

There may not be a typical day. One day you may be leading a vision workshop or presenting to a VP, and the next day conducting a deep dive into a customer anecdote or collaborating with your software development and UX Design partners to build a feature. But what is consistent is always have your charter's goals and progress top of mind, driving clarity and stakeholder alignment, and looking around corners to anticipate problems that may affect individual or team outcomes.

About the team

The team consists of Product Managers, Program Managers, and Software Developers located in Seattle, Barcelona, and Hyderabad. The central team builds end-to-end translation technology, optimizing the quality and cost of translations across all of Amazon"s content. We build state of the art translation technology: traditional and LLM-based machine translation, computer-aided translation, translation memories and term bases, LLM-based QA, dynamic workflow/routing decisions, etc.) to streamline productivity and ensure consistent quality.