HM shared Key things to look to shortlist for this role:
1. Deep OMS / Omnichannel order-lifecycle domain expertise (end-to-end)
Must show real experience across order capture → orchestration/routing → inventory visibility/ATP → sourcing logic → fulfillment (ship-to-home/BOPIS) → post purchase/returns & delivery promise (not just high-level ecommerce).
2. Senior Product Management delivery leadership in Agile (owns outcomes + execution)
Must have led backlog prioritization, sprint execution, requirements (user stories/acceptance criteria), and cross-functional delivery with engineering + operations/supply chain partners
3. Technical fluency for OMS integrations (APIs + architecture + integration patterns)
Must be comfortable discussing APIs, event/message flows, integration patterns, and system architecture with engineers (not a non-technical PM).
Job Title: Senior Product Manager
Role Overview
We are seeking an experienced professional with strong expertise in E-Commerce platforms and Order Management Systems (OMS) to design, implement, and optimize end-to-end order lifecycle processes. The ideal candidate will ensure seamless integration between online storefronts, OMS, ERP, and fulfillment systems to deliver exceptional customer experiences.
Key Responsibilities
• System Design & Implementation
o Configure and maintain OMS solutions (e.g., Manhattan, IBM Sterling, Salesforce OMS, or similar).
o Integrate OMS with e-commerce platforms (e.g., Magento, Shopify, Salesforce Commerce Cloud) and ERP systems.
• Order Lifecycle Management
o Manage order capture, inventory allocation, payment processing, shipping, and returns workflows.
o Ensure real-time inventory visibility across channels.
• Process Optimization
o Analyze order flow and identify areas for automation and efficiency improvements.
o Implement best practices for omnichannel fulfillment (BOPIS, ship-from-store, drop-shipping).
• Technical Expertise
o Work with APIs, middleware, and integration tools for data synchronization.
o Troubleshoot system issues and coordinate with vendors for resolution.
• Stakeholder Collaboration
o Partner with business teams to define requirements and translate them into technical solutions.
o Provide training and support for OMS and e-commerce functionalities.
• Compliance & Security
o Ensure adherence to data privacy, PCI compliance, and security standards.
Experience
o 10+ years in e-commerce and OMS implementation/support.
o Exposure to ERP systems is a plus
• Technical Skills
o Hands-on experience with OMS platforms (Sterling, Manhattan, Salesforce OMS, etc.).
o Knowledge of e-commerce platforms and integrations.
o Proficiency in APIs, web services, and middleware tools.
• Domain Expertise
o Strong understanding of order lifecycle, inventory management, and fulfillment strategies.
o Familiarity with omnichannel retail and digital commerce trends.
• Soft Skills
o Excellent problem-solving and analytical skills.
o Strong communication and stakeholder management abilities.
New Team
Key deliverables, Roadmap Planning, Requirements & Specifications management, Stakeholder Management, Identify and mitigate risks related to product delivery, compliance, and market changes and oversee end-to-end product development lifecycle