Sr. Professional Services Consultant, Business Performance Assessment (BPA)

Hybrid: Hoffman Estates, IL, Austin, TX or Blue Ash, OH

About Us

CDK Global is a leading provider of cloud-based software to dealerships and Original Equipment Manufacturers ("OEMs") across automotive and related industries. The Company's cloud-based, software as a service ("SaaS") platform enables dealerships to manage their end-to-end business operations including the acquisition, sale, financing, insuring, repair, and maintenance of vehicles. By automating and streamlining critical workflows, the integrated platform of modern solutions enables dealers to sell and service more vehicles by creating simple and convenient experiences for customers and improves their financial and operational performance.

Position Summary

The Senior Business Process Consultant is an experienced client-facing individual contributor who leads complex Business Performance Assessments, diagnoses cross-functional dealership challenges, and converts operational, financial, workflow, and solution-utilization insights into prioritized recommendations. The role is accountable for identifying the right opportunities, gaining customer commitment, and helping translate those opportunities into measurable business outcomes, rather than simply identifying more findings. The Senior Consultant serves as a trusted advisor to dealership leaders, builds a compelling case for change, and coordinates with CDK partners to advance practical recommendations and qualified opportunities.

Responsibilities & Essential Functions

• Lead complex, multi-department Business Performance Assessments with Dealer Principals, General Managers, Controllers, and department leaders.

• Diagnose root causes across Accounting, Fixed Operations, Variable Operations, and F&I by evaluating KPIs, financial drivers, workflows, controls, system utilization, and business practices.

• Establish performance baselines and quantify the operational and financial impact and return on investment of proposed improvements.

• Develop integrated, prioritized recommendations that distinguish customer-led actions from opportunities requiring additional Consulting or CDK support.

• Facilitate executive-level readouts that clearly communicate findings, risks, opportunities, expected value, customer decisions, commitments, owners, and next steps.

• Gain customer commitment to action and coordinate follow-through so recommendations move from assessment to implementation and measurable value realization.
CDK Global is committed to fair and equitable compensation practices. Compensation packages are based on several factors, including but not limited to skills, experience, certifications, and work location. The total compensation package for this position may also include annual performance bonus, benefits and/or other applicable incentive compensation plans. We offer Medical, dental, and vision benefits in addition to:

• Paid Time Off (PTO)
• 401K Matching Program
• Tuition Reimbursement

At CDK, we believe inclusion and diversity are essential in inspiring meaningful connections to our people, customers and communities. We are open, curious and encourage different views, so that everyone can be their best selves and make an impact.

CDK is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued. Qualified applicants will receive consideration for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, creed or religion, age, disability (including pregnancy), results of genetic testing, service in the military, veteran status or any other category protected by law.

Applicants for employment in the US must be authorized to work in the US. CDK may offer employer visa sponsorship to applicants.