Job Title
Salesforce Service Cloud Developer
Experience
7+ Years
of Salesforce development experience with a strong focus on Service Cloud implementations.
Job Summary
We are seeking a highly skilled Salesforce Service Cloud Developer to design, develop, and implement scalable Service Cloud solutions. The ideal candidate will have hands-on experience in Salesforce configuration, custom development, integrations, automation, and Service Cloud capabilities, enabling exceptional customer service experiences.
Key Responsibilities
Service Cloud Development
Design and implement Salesforce Service Cloud solutions aligned with business requirements.
Configure and customize Case Management, Entitlements, Milestones, Omni-Channel, Knowledge Management, Service Console, and Email-to-Case.
Develop Lightning Web Components (LWC), Apex Classes, Triggers, Batch Apex, Queueable Apex, and Visualforce (where required).
Build and maintain Flows, Process Automation, Approval Processes, and Workflow solutions.
Implement CTI integrations and customer support channel integrations.
Technical Design
Delivery
Participate in solution design discussions and provide technical recommendations.
Perform code reviews and ensure adherence to Salesforce best practices.
Develop scalable and maintainable solutions within Salesforce platform limits.
Troubleshoot and resolve production issues.
Required Skills
Salesforce Platform
Salesforce Service Cloud
Apex Programming
Lightning Web Components (LWC)
SOQL
SOSL
Salesforce Flows
Salesforce APIs (REST/SOAP)
Platform Events
Custom Objects
Metadata
Service Cloud Expertise
Case Management
Omni-Channel Routing
Service Console
Knowledge Management
Entitlements
Milestones
Email-to-Case
Web-to-Case
Digital Engagement
Experience Cloud (preferred)
Copado/Gearset (preferred)
Required Qualifications
Bachelor's degree in Computer Science, Information Technology, or related field.
Salesforce Platform Developer I Certification (Mandatory).
Salesforce Service Cloud Consultant Certification (Preferred).
Salesforce Platform Developer II Certification (Preferred).
Strong understanding of Salesforce security model and sharing architecture.
Preferred Experience
Experience with Agentforce, Einstein AI, and Salesforce AI capabilities.
Experience in large enterprise Service Cloud implementations.
Exposure to Experience Cloud, Field Service, or Sales Cloud.
Knowledge of Agile/Scrum methodologies..