Sr Service Technician

We are supporting a well-established, locally owned HVAC company known for honest service, quality workmanship, and strong customer relationships. This is a customer-facing position for an experienced technician who takes pride in solving problems, communicating clearly, and helping homeowners make informed decisions.

Approximately 85% of the work will support residential customers, with the remaining 15% involving light commercial systems. This is an opportunity to build a long-term career with a growing organization that offers training, advancement, and potential ownership opportunities for the right individual.

Key Responsibilities

• Diagnose, service, maintain, and repair residential heating, cooling, ventilation, and refrigeration systems.
  
• Inspect equipment, identify the source of system failures, and provide customers with clear repair or replacement recommendations.
  
• Present service options professionally while following the company’s established customer service and sales process.
  
• Document findings, recommendations, completed work, and customer communication accurately within the company’s service management system.
  
• Assist with HVAC installations, light commercial service, and related plumbing work when additional field support is needed.
  

Qualifications

• At least three years of HVAC service experience, preferably supporting residential heating and air conditioning systems.
  
• Working knowledge of furnaces, air conditioners, heat pumps, refrigeration systems, thermostats, and related electrical and mechanical components.
  
• Professional appearance and the ability to communicate effectively with customers in person, over the phone, and through email.
  
• Clean driving record and the ability to travel to customer locations within approximately 75 miles of Salt Lake City.
  
• Self-sufficient and comfortable independently diagnosing problems, completing repairs, and managing assigned service calls.
  
• Experience using ServiceTitan or a comparable field service management platform is preferred.
  
• Nexstar Network training or similar customer service and sales training is beneficial.
  
• Universal EPA certification, plumbing experience, and any applicable HVAC master, journeyman, or contractor licenses are strongly preferred.
  

What We Offer

• Company vehicle provided after successful completion of the initial training and evaluation period.
  
• Established internal training and customer service processes.
  
• A balanced mix of service, troubleshooting, customer consultation, and occasional installation work.
  
• Opportunity to join a locally respected team focused on honesty, communication, and dependable workmanship.
  
• Long-term advancement potential, including possible future ownership opportunities for a proven team member.
  

Equal Employment Opportunity Statement

Design Hire is proud to be an Equal Employment Opportunity / Affirmative Action employer. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law.

Employment Eligibility: If hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment.