Sr ServiceNow Engineer

Overview: We are looking for an experienced Senior ServiceNow Engineer to work collaboratively to support a hybrid cloud environment, providing solutioning to support for multi-cloud (AWS, Azure GCC-High, Google and Oracle) and on-prem environments while ensuring a secure and reliable operational environment. This position will work closely with subject matter experts and development (DevSecOps) teams to deliver high quality solutions.

Responsibilities:

• Create, deploy and maintain ServiceNow infrastructure and related APIs for all customer applications in an AWS cloud-based environment
• Create and maintain complex roles and permissions through ServiceNow to ensure customer data integrity and security
• Utilize DevSecOps tools to include Foreman, GitLab, Selenium to deploy, upgrade, and maintain Tool changes
• Architect and maintain IdAM, Active Directory, LDAP resources to work with ServiceNow
• Work within complex modern cloud architectures
• Create and update technical documentation (e.g., user guides, ‘how to’ guides, infrastructure diagrams)
• Prepare technical presentations for government and senior leadership
• Work effectively in a group environment
• Create automated testing plans
• Work across infrastructure that contains both Linux and Windows
• Communicate effectively with technical and non-technical, management and customer both written and verbally
• Utilize robust troubleshooting skills
• Instill and apply solid engineering rigor, to include configuration management, testing
• Develop/engineer as part of an Agile scrum team

Qualifications:

• 10 or more years of related Software Development, ServiceNow or IT experience
• Active TS/SCI w/ CI Poly required
• BA, MS or MBA in a related field (Computer Science, Engineering, IT Systems, STEM, etc)
• Expertise working with ServiceNow utilizing Continuous Integration/Continuous Deployment (CI/CD), test automation and / or DevSecOps on iterative development projects
• Solid administrative/engineering rigor
• Solid ability to verify and validate ServiceNow and systems integrated with ServiceNow (end to end and regression)
• Expert troubleshooting and solutioning skills
• Experience with Cloud architecture and system design (prefer AWS, but will consider Azure)
• Strong documentation skills
• Familiar with Agile Methodologies
• Ability to accurately decompose tasks for Jira stories
• Experience and comfortability with Basic DevOps Tooling (Foreman, Terraform, Jenkins, GitLab)
• Experience with automated testing tools (Selenium) and experience developing automated test plans for both security and functional requirements
• Familiarity with customer system security requirements and processes
• Preparation and maintenance of ServiceNow components
• Experience with ServiceNow Discovery, FlowDesigner, and SAM
• Experience with DevSecOps testing
• Solid Understanding of Active Directory and LDAP
• Solid understanding of all security related requirements in secure environments
• Experience configuring and instrumenting monitoring and visualization tools (Grafana, Splunk) to work with ServiceNow

Preferred (but not required):

• Experience with Model-Based Systems Engineering (MBSE)
• Experience with Cloud solution optimization
• Experience configuring and instrumenting tools providing end to end visibility, monitoring, and analytics (AppDynamics, DynaTrace)
• Integration of virtualized applications and application streaming or layering techniques
• Assist with leading and overseeing a total system perspective including technical understanding of relationships, dependencies and requirements of cloud services, infrastructure and security domains
• SharePoint admin experience
• IBM Enterprise Lifcycle Management experience
• TeamWork Cloud/Cameo experience
• Tableau experience