Sr. Software Engineer-Agentic AI, Amazon Connect

AWS Applied AI Solutions (AAIS) is building toward a future where every business innovates with Amazon AI teammates. To get there, we build AI solutions that improve human capabilities and transform entire business functions. We create end-to-end products that surprise and delight out-of-the-box, making complex things easy and hard things possible, with no cloud experience required. We start with customers who embrace the future and build bridges to meet the rest where they are. We pursue ambitious opportunities with conviction, and we are looking for builders who share that mindset.

Amazon Connect is an AI-powered customer experience solution that enables superior outcomes at a lower cost. Since its 2017 public launch Amazon Connect has become an AI leader transforming how organizations of all types interact with their customers.

Do you want to build the closed-loop platform that measures agentic AI quality and automatically improves it, alongside a team of innovative developers and scientists?

As a Sr. SDE on this team, you will design and build these systems end to end and partner closely with scientists to turn new science into capabilities customers can rely on. You will drive technical vision, influence product direction, and raise the engineering bar across the organization. You will be responsible for leading the team in building and maintaining capabilities within our best-in-class Agentic AI offering, as well as scaling those systems to support our customers" workflow orchestration automation needs.

We have a rapidly growing customer base and an exciting charter in front of us that includes solving highly complex engineering and algorithmic problems. We are looking for passionate and talented Software Development Engineers to join us to innovate on this new service that addresses customer needs to build modern contact centers in the cloud. The position represents a rare opportunity to be a part of a fast-growing business soon after launch and help shape the technology and product as we grow. You will be playing a crucial role in developing the next generation customer resolution platform and get the opportunity to design and deliver scalable resilient systems while maintaining a constant customer focus.

About the team

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