• Conduct business analysis, stakeholder engagement, and user-centered design
activities limited to the application portfolio and approved integrations.
• Design and implement system, application, and database architecture consistent with
enterprise standards.
• Develop and maintain web applications, RESTful APIs, and automation necessary to
support functionality, using Visual Studio, MVC, C#, SQL server Data Tools,
Python, Web API, Bootstrap, Angular Js, Ajax, JavaScript, CSS, JQuery, and JSON.
• Produce test plans and test artifacts and support automated testing as defined within
scope.
• Use Scrum/Agile methodology to develop dynamic web and database applications
using, but not limited to ".NET", with various SQL or NoSQL databases on premise and/or
cloud.
• Deliver user documentation, administrator guides, training materials, and perform
knowledge transfer activities as required by deliverables.
• Support accessibility (Section 508), privacy, and security requirements throughout the
SDLC and provide artifacts required for ATO packages when applicable.
• Provide steady-state production support during business hours,
including incident triage, resolution, and problem management.
• Monitor system health and performance and support agreed Service Level Agreements
(SLAs).
• Manage configuration, release, and change control processes using Government-
approved DevOps tools.
• Maintain data repositories, backups, and recovery procedures.
• Support integration with enterprise data feeds (e.g., nVision, NBS, ServiceNow) as
currently implemented or as authorized.
• Provide application support and status reporting as required.
• Communicate regularly with Contracting Officer (CO), Contracting Officer
Representative (COR) and key stakeholders on the progress including early and candid
notification on risks and issues.
• Support modernization initiatives incrementally and subject to Government prioritization,
funding availability, and authorization.
• Plan and execute consolidation of IC-specific instances into a single enterprise
platform when directed by the Government.
• Support cloud adoption planning and migration activities as approved, including security
and cost considerations.
• Implement automation, CI/CD pipelines, and architectural improvements as scoped and
approved.
• Evaluate emerging technologies and provide recommendations. Any AI-enabled
functionality shall comply with Federal AI governance requirements and
shall not be implemented without written Government approval.
• Understand user’s preference and shipping history, offer personalized product
recommendations to enhance user engagement and satisfaction.
• Improve customer experience as it relates to service requests and document
management. Streamline the process by allowing minimal clicks and order tracking
updates.
• Improve communication, efficiency, consistency, accuracy, timeliness, integrity, quality,
and access to managed information across the enterprise. Monitor and update
security protocols to prevent data breach.
• Develop EPLC (Enterprise Performance Life Cycle) based systems using Agile
methodology, maintain systems with regular updates, provide both applications and end-
user support, and improve the agility of software development and delivery.
• Increase compliance with Federal and Department Green IT goals and initiatives.
Highlight eco-friendly green products to reduce environmental impact.
• Maintain applications high availability of 99.9% during the normal business hours.