Sr. Solution Architect, Amazon Shipping

Who are we?

Ready to build Amazon"s next $100B business? We"re not just entering shipping - we"re transforming how billions of packages move around the globe. By evolving Amazon"s legendary fulfillment engine into an agile, intelligent shipping network, we"re creating a resilient system that continuously optimizes to deliver on time, every time, for every business and every customer. Every shipment is more than just a box - it spins the flywheel faster, continuously enhancing our logistics network through scale, speed, and intelligence. As we increase density and reach, we"re revolutionizing shipping for ALL businesses while simultaneously strengthening Amazon"s own delivery capabilities - reducing costs and accelerating deliveries across our entire ecosystem.

What will you do?

We"re hiring a Senior Solution Architect to drive customer launches, working hands-on with high-volume shippers (>10K packages) to design, implement, and optimize complex integrations with Amazon Shipping. You"ll be the technical expert who enables both pre-sales opportunities and post-sales implementation, partnering closely with commercial, product and tech teams to win enterprise deals and then ensuring flawless technical execution.

This role requires deep technical expertise combined with exceptional customer advisory skills. You"ll dive deep into customer systems-analyzing WMS/TMS platforms, investigating logs, leveraging AI tools for troubleshooting, and architecting solutions that work right the first time. Your focus is on speed with correctness: reducing post-launch errors, accelerating time-to-first-shipment, and building reusable integration patterns that scale across our enterprise customer base.

You"ll work at the intersection of pre-sales technical enablement and hands-on implementation. In pre-sales, you"ll enable commercial teams to confidently pursue enterprise opportunities by validating technical feasibility and designing winning solutions. Post-sales, you"ll lead end-to-end integration delivery - from requirements gathering through launch and optimization - ensuring enterprise customers successfully ramp volume on Amazon Shipping.

You"ll collaborate closely with:

• Commercial teams on pre-sales technical enablement and enterprise deal support
• Enterprise customers (IT leaders, engineering teams, warehouse operations) on integration design and implementation
• System integrators and 3P platforms (ProShip, EasyPost, Centiro, etc.) on technical solutions
• Product and Engineering teams on feature requirements and platform improvements
• Collaborate with Solution Architects across Amazon Supply Chain Solutions on best practices and knowledge sharing
• Tech and Operations teams on post-launch support and optimization

Key job responsibilities

Enterprise Customer Launch Leadership

• Lead end-to-end technical delivery for enterprise launches: discovery, integration design, implementation, testing, and go-live.
• Run discovery on customer objectives and systems, and design integrations that work right the first time.
• Create launch plans covering architecture, testing, risk mitigation, and success criteria.

Pre-Sales Technical Enablement

• Partner with commercial teams on enterprise deals, providing technical validation and solution design.
• Present integration strategies to customer IT leadership and run feasibility assessments.

Hands-On Technical Execution

• Dive deep into WMS, TMS, API, and EDI flows; troubleshoot using logs, monitoring, and AI-assisted analysis.
• Lead implementation with customer engineering teams, ensuring correct API usage, error handling, and operational excellence.

Architecture and Best Practices

• Architect solutions that are extensible, secure, reliable, cost-optimized, and performant.
• Build reusable patterns and reference architectures; lead architecture reviews balancing speed and scalability.

Customer Advisory and Collaboration

• Serve as trusted technical advisor to senior leaders; present at WBRs and MBRs.
• Inform Product and Engineering by translating customer needs into specifications; drive new API feature adoption.
• Document architectures and playbooks, and mentor peers across the SA team.

A day in the life

Your days balance pre-sales, technical execution, and customer advisory. Mornings involve reviewing integration metrics, joining sales calls with Fortune

500 prospects, and presenting technical capabilities for complex multi-warehouse environments.

You dive deep into customer issues-analyzing logs, identifying patterns, and implementing fixes with their engineering teams. You conduct discovery

sessions, lead architecture reviews for enterprise launches, and advocate for customer feature requests to Product Management.

Afternoons focus on strategic work-creating reusable integration patterns, preparing QBRs, and mentoring teammates. You collaborate with commercial teams, customer engineers, product managers, and operations-diving deep technically while maintaining strategic relationships to turn enterprise requirements into successful integrations.