Sr Solutions Manager - WMS

Sr Solutions Manager - WMS

The Senior Solutions Manager is a senior client-facing role responsible for translating customer needs into commercially viable, technically sound solutions and executing billable professional services engagements. This role bridges sales, product, and delivery - owning scoping, SOW development, pre-sales demonstrations, and delivery oversight to ensure customer outcomes, on-time delivery, and margin targets.

• Primary responsibilities:Pre-sales & Opportunity Development

• Billable Delivery & Account ExecutionCustomer Relationship & ExpansionSolutions & Practice Development

• Lead discovery workshops to capture business objectives, processes and success metrics.

• Create solution architectures, technical designs, and high-value proposals aligned to customer outcomes.

• Develop accurate SOWs, resource plans, delivery timelines, assumptions and risk registers.

• Support commercial negotiations and provide input on pricing, T&Cs and change control.

• Serve as lead consultant on assigned billable engagements - run workshops, proof-of-concepts, implementations, and advisory services.

• Coordinate with project managers and delivery teams to ensure scope control and customer satisfaction.

• Monitor engagement financials (utilization, margin, billing milestones) and escalate risks early.

• Build trusted advisor relationships with C-level and operational stakeholders.

• Identify upsell and cross-sell opportunities; support renewal and expansion motions.

• Create reusable deliverables (accelerators, templates, runbooks, training materials).

• Mentor and coach junior consultants; contribute to recruiting and skill development.

• Capture lessons learned and drive process improvements.

• Commercial / Billable expectations:

• Maintain a billable utilization target (suggested 65-80% depending on role mix).

• Responsible for accurate time capture, billing documentation and timely invoicing support.

• Support revenue forecasting and pipeline hygiene for professional services bookings.

• Success metrics (examples):

• Billable utilization percentage and revenue contribution vs target.

• Customer satisfaction / NPS for engagements.

• On-time/on-budget delivery rate and margin attainment.

• Required qualifications:

• Bachelor's degree in Business, Computer Science, Engineering or related field (or equivalent experience).

• 7+ years in solution consulting, professional services, or solutions engineering with billable engagement experience.

• Experience writing SOWs and managing commercial professional services engagements.

• Strong stakeholder, presentation and negotiation skills.

• Proven problem-solving, process orientation and ability to work in cross-functional teams.

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success - and the success of our customers. Does your heart beat like ours? Find out here: Core Values

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.