Sr Specialist - Instructional Design (Limited-Service, Remote)

The Sr. Instructional Designer supports the U.S. Office of Personnel Management’s (OPM) administration of the FEHB Protection Act by designing and developing training solutions for Customer Service Representatives supporting Federal Employees Health Benefits (FEHB) and Postal Service Health Benefits (PSHB) Program enrollees.

Working within a condensed development timeline, the Sr. Instructional Designer builds training materials from the ground up, translating complex program requirements, policies, procedures, systems, and OPM-approved guidance into clear, engaging, and performance-focused learning. This includes instructor-led and virtual training materials, facilitator and participant guides, eLearning, simulations, assessments, job aids, and other performance-support resources.

The role collaborates closely with Operations, Knowledge Management, Quality, Technology, and program stakeholders to rapidly gather requirements, validate content, incorporate changes, and ensure training prepares CSRs to accurately and consistently support program requirements at launch and throughout ongoing operations.

Essential Duties and Responsibilities:

- Plan, create, and execute onboarding training for a company wide audience that meet learners’ needs.

- Develop interactive and engaging new hire learning experiences in various modalities (including, but not limited to eLearning, Videos, VILT, and ILT).

- Create a variety of learning objects including, but not limited to job aids, infographics, short instructional videos, audio recordings, case studies, simulations, role playing exercises, scenarios, and advanced eLearnings.

- Create and execute end-to-end instructional design project plans with key milestones.

- Lead and manage instructional design projects from conception to delivery, ensuring project deliverables are completed on time, within scope, and within budget.

- Communicate effective and timely updates to team members and leadership through email, status reports, and virtual meetings.

- Collaborate extensively with business partners and SMEs to perform analysis, develop learning objectives, and design deliverables that meet learner, stakeholder needs and organizational quality standards.

- Develop qualitative and quantitative assessment tools to measure learner requirements, competencies, and organizational quality standards.

- Review, evaluate, and modify existing and proposed new hire curriculum.

- Create and execute maintenance cycle for new hire onboarding programs.

- Perform other duties as assigned by management.

- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.

- 3+ years of progressive instructional design experience, specifically Articulate 360, including Storyline and Rise preferred.

- 3+ years writing storyboards and scripts preferred.

- 3+ years’ experience creating engaging and effective presentations.

- 1+ year of instructional design experience utilizing Canva preferred.
- 5+ years of experience in Corporate Learning & Development preferred.

- Ability to regularly interact with senior leaders and executives.

- Demonstrated ability to think strategically and translate business performance gaps into learning and development strategies.

- Demonstrated ability to design engaging visuals in accordance with the audience and context.

- Demonstrated, applied understanding of learning technologies such as: ILT, Virtual ILT, online learning, learning partnerships, etc.

- Experience working on complex issues where analysis of situations or data requires an in-depth knowledge of the company.

- Demonstrated ability to build strong relationships with key business leaders.
- Proven ability to manage multiple priorities while delivering high quality results.

- Experience developing training for contact center or customer service operations.

- Experience supporting rapid program implementation, transition, or launch efforts where training materials must be developed from the ground up within compressed timelines.

- Experience developing scenario-based learning, simulations, practical exercises, and knowledge or proficiency assessments.

- Experience with eLearning authoring tools such as Articulate Storyline, Rise 360, Adobe Captivate, or comparable platforms.

- Experience developing content for a Learning Management System (LMS) and supporting training content lifecycle management.

- Experience partnering with Operations, Knowledge Management, Quality, Technology, and other functional teams to maintain alignment between training and operational processes.

- Experience supporting federal government programs or other highly regulated environments.

- Knowledge of FEHB, PSHB, benefits administration, eligibility verification, or related health benefits programs preferred.

- Familiarity with requirements for appropriately handling PII, PHI, and other sensitive information.

*Position is contingent upon contract award*

- This is a temporary role.

- This is a fully remote role.

- Must be a U.S. citizen.

- Equipment will be provided but must meet the remote position requirement provided below.

- Must have the ability to pass a federal background check.

Remote Position Requirements:

- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet

connectivity (you can test this by going to www.speedtest.net).

- Minimum 5mpbs upload speed.

- Connectivity to the internet via Category 5 or 6 ethernet patch cable to the

home internet router.

- Private work area and adequate power source

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.