Sr. System Administrator

JOB SUMMARY

Part of the Global IT team, the Senior System Administrator is an IT expert and professional, responsible for setting up and maintaining IT systems, servers and infrastructure, based in Lexington, MA, but working across all locations. As System Administrator, you maintain the accessibility and uptime of GxP and corporate IT systems and services and are responsible for implementation and support of the Enterprise Systems and Laboratory Computer Systems. You ensure that all IT services are maintained to a high standard and provide day to day support as required. You ensure that all incidents are properly addressed and make recommendations for improving the company’s IT systems. You configure a resilient and secure IT architecture compliant to regulations and company policies, to ensure the success of the business.

You initiate and execute IT Projects based on the overall IT strategy and priorities and work with IT staff, internal customers, vendors, service partners, auditors and other stakeholders to ensure the right solutions are delivered, leading to better collaboration and tighter feedback loops across teams globally.

This role is expected to be on-site at our Indiana location.

ESSENTIAL JOB FUNCTIONS

• Responsible for the maintenance, configuration, and reliable operation of computer systems, network devices, and virtualization in all facilities systems
• Responsible for system security, software updates, and change control procedures
• Responsible for capacity, storage planning, and database performance
• Install and upgrade computer components and software, manage virtual servers, and integrate automation processes per Computer System Validation SOPs and protocols
• Ensure that the IT environment is compliant to relevant regulatory and quality requirements.
• Perform or delegate regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures
• Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues
• Provide documentation and technical specifications to IT staff for planning and implementing new or upgrades of IT infrastructure
• Lead helpdesk support efforts, making sure desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions
• Provide support to colleagues in both Lexington and Fishers facilities
• Participate in internal audits and audits by external groups
• Communicate to vendors, support-companies and third parties
• Customer Service oriented with attention to detail and quality
• Reliable, consistent, and proactive
• Ability to address multiple projects and adapt to changing priorities
• Self-motivated and passionate to learn and adopt new technology and methodologies
• Capable of day-to-day problem solving and taking responsibility for decisions
• Experienced in resolving multi-disciplinary multifunctional process problems
• Can work independently, ability to manage own workload
• Able to adapt focus to changing priorities
• Team-oriented and generous in sharing knowledge and enabling others
• Process improvement
• Good administration skills
• Experience in a multi-cultural international organization is preferred
• Experience with working in a commercial organization

SPECIAL JOB FUNCTIONS

• Adaptability required as work schedule may change based on business needs
• Criminal background check required
• Other duties as assigned

KNOWLEDGE, SKILLS AND EXPERIENCE

PHYSICAL DEMANDS

WORK ENVIRONMENT

• Regularly sit for long periods of time.

MOVEMENT

• Frequently required to stand; sit; use hands to finger, handle, or feel; reach with hands and arms
• Occasionally required to walk; climb or balance; and stoop, kneel, crouch, or crawl

LIFTING

• Frequently lift and/or move up to 20 pounds
• Occasionally lift and/or move up to 50 pounds

VISION

• Frequently utilize close vision and the ability to adjust focus

COMMUNICATION

• Frequently required to communicate by talking, hearing, using telephone and e-mail