Field Services
Workplace Desktop, Windows (5 7 Years Experience) USA,
Friday Harbor, WA
Job Title
Field Services
Workplace Desktop, Windows
Experience
5 7 Years
Job Summary
The Field Services
Workplace Desktop / Windows Lead is responsible for leading onsite and remote end user computing services, ensuring high quality delivery of desktop, workplace, and field support. This role combines technical expertise, operations management, and team leadership to deliver seamless IT services and enhance end user experience across locations.
Key Responsibilities
Lead field services operations across office locations
Ensure efficient delivery of desktop support, workplace IT services, and VIP support
Manage onsite and remote support teams, including vendors
Define and implement workplace IT service standards
Oversee support for Windows 10 / Windows 11 environments, Microsoft 365 and enterprise applications
Ensure smooth functioning of desktops, laptops, printers, and peripherals
Drive OS upgrades, patching, and system standardization
Manage tools such as Microsoft Intune / SCCM / Endpoint Manager / Active Directory / Azure AD
Oversee device provisioning, imaging, patching, and compliance
Drive automation initiatives to reduce manual intervention
Ensure adherence to SLA, KPI, and service quality standards
Manage incident, service request, problem, and change processes
Use ITSM tools (ServiceNow, Remedy, etc.) for tracking and reporting
Conduct regular service reviews and reporting
Lead, mentor, and develop a team of desktop engineers and field support staff
Manage staffing, shift planning, and workload distribution
Conduct performance reviews, training, and capability building
Oversee procurement, deployment, tracking, and disposal of IT assets
Ensure accurate asset inventory and compliance
Manage vendor relationships for hardware support and maintenance
Provide oversight for basic network support LAN / Wi Fi issues, VPN connectivity, Meeting room / collaboration tools
Ensure workplace readiness (conference rooms, AV setups, digital workplace tools)
Enforce Endpoint security policies (AV, encryption, patch compliance)
Support audits and compliance initiatives
Ensure adherence to enterprise security and data protection standards
Act as primary contact for business stakeholders on workplace IT issues
Manage escalations and critical incidents effectively
Deliver regular operations reports and improvement plans
Drive workplace transformation initiatives (modern workplace, mobility, VDI)
Implement process improvements and automation
Enhance user experience and reduce ticket volumes
Conduct training and technical sessions for teams.
Required Skills
Strong experience in PowerShell Scripting and Azure AD identify synchronization.
Strong understanding of DNS, DHCP, Kerberos, NTLM
Strong Experience in Windows OS, M365, Azure AD, Intune, SCCM
Knowledge of Citrix VDI
Understanding of network basis and IT infrastructure
Preferred Skills
Exposure to Cloud Security and Zero Trust Architecture and DevOps tools
Exposure to Agile/DevOps
Experience in SLA, KPI, and service reporting
Strong leadership and team management skills