Field Service Technician

Location: Bedford Heights, Ohio
Schedule: Monday–Friday, 8:00 a.m.–5:00 p.m.
Contract Length: 12 months, with possible extension or permanent employment
Start Date: As soon as possible
Client: Dell

Position Overview

We are seeking an experienced Field Service Technician to install, maintain, and repair computer hardware and software at customer locations. The technician will primarily support Dell laptops, desktops, and servers while providing timely, professional service to customers.

The position is based in Bedford Heights and generally requires limited driving, although occasional travel between sites or to customer locations several hours away may be necessary.

Responsibilities

• Diagnose, repair, and maintain laptops, desktops, servers, and related hardware.

• Replace motherboards, LCD screens, hard drives, memory, and other hardware components.

• Take ownership of assigned onsite service calls from diagnosis through resolution.

• Perform hardware installations, upgrades, and scheduled maintenance.

• Use technical tools and product knowledge to resolve customer issues.

• Document service activity, time, location, and completed work through a mobile ticketing system.

• Communicate clearly with customers regarding repairs and product functionality.

• Collaborate with other technicians to resolve complex or recurring issues.

• Identify equipment, system, and process concerns and recommend service improvements.

• Complete required administrative work and service documentation accurately and promptly.

• Participate in standby coverage and work overtime when required.

Required Qualifications

• U.S. citizenship.

• At least 18 years of age.

• High school diploma or GED.

• At least one year of hands-on laptop and desktop break-fix experience.

• Experience diagnosing Dell laptops and desktop computers.

• Demonstrated experience replacing motherboards and LCD screens.

• General knowledge of laptop and desktop hardware, software, and Microsoft applications.

• Ability to diagnose and resolve common hardware and software problems.

• Strong customer-service, communication, and organizational skills.

• Ability to complete real-time mobile reporting and ticket documentation.

• Reliable personal vehicle, valid driver’s license, and current automobile insurance.

• Willingness to travel between sites and occasionally accept service calls several hours away.

• Ability to work overtime and participate in a standby schedule.

• Reliable home computer, high-speed internet connection, and working printer.

• Ability to comply with the required business-casual dress code.

Preferred Qualifications

• Two to four years of relevant field-service or hardware-repair experience.

• Server maintenance or repair experience.

• Computer-building experience.

• Associate degree or relevant technical certification.

• Current CompTIA A+ certification.

CompTIA A+ certification is required for this position. Candidates who are not currently certified must obtain the certification within 90 days of starting employment.

Selected finalists must also complete required Dell certifications before an offer is extended. These certifications are completed online using the candidate’s own computer. Certification materials are provided at no cost, and candidates will generally have approximately three business days to complete them after selection.

Additional Requirements

• Must successfully complete required product training.

• Must pass applicable drug and background screenings.

• Must be able to satisfy any customer or governmental access-clearance requirements.

• Occasional overtime or work beyond the normal shift may be required on short notice. Overtime will be compensated in accordance with applicable law.

• The position may require standby or on-call availability.