Sr Tech Field Engineer

Title: Senior Field Engineer
Location: Lexington, KY
Duration: 12 Months

Role Overview:

We are seeking a Senior Field Engineer to provide onsite technical support, maintenance, and installation services for a variety of IT equipment. The ideal candidate will have experience troubleshooting hardware and system issues, delivering quality customer support, and managing service activities independently.

Key Responsibilities:

• Diagnose and resolve hardware and system-related issues at customer locations.

• Perform equipment installations, upgrades, repairs, and maintenance activities.

• Support desktops, laptops, peripheral devices, and other technology equipment.

• Document service activities and maintain accurate support records.

• Coordinate and manage assigned service requests from start to finish.

• Collaborate with internal technical teams to resolve complex issues.

• Deliver exceptional customer service while meeting operational expectations.

Required Qualifications:

• 2-4 years of experience in field support, hardware support, or technical service roles.

• Strong troubleshooting and equipment repair skills.

• Experience supporting end-user devices and IT hardware.

• Ability to work independently at customer locations.

• Excellent communication and customer-facing skills.

• Experience with service ticketing and documentation processes.