Sr Tech Field Engineer

Desktop Support Technician / Field Computer Technician

Location: North Syracuse, NY 13212
Assignment Type: Staff Augmentation
Client: Dell
Reference Number: UIS2JP00003609
Travel: Local travel throughout the metro area; approximately 250–350 miles per week reimbursed during the workday

Position Summary

We are seeking a Desktop Support Technician / Field Computer Technician to support laptop and desktop break-fix service requests in the North Syracuse metro area. This role is responsible for installing, repairing, and maintaining computer hardware and software for end users at customer locations.

The ideal candidate will have hands-on experience with laptop and desktop repair, strong troubleshooting skills, and the ability to work independently while providing professional on-site support.

Key Responsibilities

• Respond to assigned service requests for laptop and desktop repairs
• Replace or repair hard drives, motherboards, keyboards, LCDs, and other components
• Perform whole-unit swaps and replace or repair PC peripherals as needed
• Install, repair, and maintain product and component hardware and software
• Close service tickets in real time using the company’s call management system
• Travel locally to customer sites throughout the metro area
• Maintain accurate documentation of work performed and ticket status

Must-Have Qualifications

• Deskside Support experience
• 1+ year of hands-on experience with laptop and desktop break-fix
• Experience diagnosing and repairing Dell laptops and PCs
• General knowledge of laptop/desktop hardware and software, including basic Microsoft applications
• Ability to troubleshoot and resolve basic to moderately complex issues
• A+ certification required
  • Candidates without A+ certification may complete it within 90 days of start date
• Reliable transportation
• Own reliable car and car insurance
• Ability to pass drug and background screening
• Ability to complete required product training

Additional Requirements

• Must be able to work in business casual attire
• Must have a reliable computer and high-speed internet connection at home
• Must have a working printer at home
• Candidate must be eligible to work in the United States
• Some client or government facility access may require clearance or background verification

Work Expectations

• Local field service coverage in the North Syracuse area
• Ability to drive 2–3 hours as needed to support customer sites
• Willingness to work occasional overtime when required
• Real-time administrative updates required via company-provided phone

Screening Questions

Please ensure the following questions are answered on the resume submission:

1. How many years of computer hardware repair field experience do you have?
2. Within the last 2 years, how many motherboards have you replaced?
3. Within the last 2 years, how many LCDs have you replaced?
4. How many years of experience do you have diagnosing Dell laptops and PCs?
5. Are you A+ certified?
   
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