Field Service Technician / Field Engineer III

Location: Oklahoma City, Oklahoma
Service Area: Statewide travel, primarily Oklahoma City, Lawton, and Tulsa
Position Type: Long-term contract opportunity
Travel: Approximately 250–350 miles per week, with occasional trips of up to three hours

Position Overview

We are seeking an experienced Field Service Technician to provide onsite hardware support for Dell laptops, desktops, and servers. In this role, you will diagnose technical issues, perform hardware repairs and component replacements, complete installations, and ensure customers receive timely and professional service.

This is a mobile field position requiring frequent travel throughout Oklahoma. Mileage between customer locations during the workday is reimbursed at the applicable company rate. Commuting mileage to and from your primary work location is not reimbursed.

Responsibilities

• Diagnose, repair, and maintain laptops, desktops, servers, and related hardware.

• Replace components such as motherboards, LCD screens, hard drives, memory, and other field-replaceable parts.

• Take ownership of assigned onsite service calls from initial diagnosis through resolution.

• Perform scheduled installations, upgrades, and preventive maintenance.

• Accurately document service activity, time, location, and completed work using an iPhone-based ticketing system.

• Communicate clearly with customers and help them understand the work performed.

• Coordinate with technical team members to resolve complex or recurring issues.

• Identify equipment, system, and process concerns and recommend service improvements.

• Complete required administrative tasks and service documentation promptly.

• Occasionally work beyond the scheduled shift when service calls require additional time.

Required Qualifications

• High school diploma or GED.

• At least two years of deskside support or computer hardware repair experience.

• Hands-on experience repairing laptops and desktop computers.

• Experience diagnosing Dell laptops and PCs.

• Demonstrated experience replacing motherboards and LCD screens.

• Working knowledge of computer hardware, operating systems, and Microsoft applications.

• Ability to independently diagnose and resolve hardware and software issues.

• Strong customer-service, communication, and organizational skills.

• Ability to complete detailed service documentation in real time.

• Reliable personal vehicle, valid driver’s license, and current automobile insurance.

• Willingness and ability to travel extensively throughout Oklahoma.

• Reliable home computer, high-speed internet connection, and working printer.

• Ability to comply with a business-casual dress code.

• Ability to complete required product training and Dell certifications.

Preferred Qualifications

• Experience repairing or supporting servers.

• Experience working in a data center.

• Computer-building experience.

• Associate degree or other relevant technical education.

• CompTIA A+ certification.

CompTIA A+ certification is required for the role. Candidates who are not already certified must obtain the certification within 90 days of starting employment. Selected finalists must also complete required Dell certifications before an offer is extended. Dell certification materials are provided at no cost and are completed online using the candidate’s own computer.

Additional Requirements

• Must successfully complete applicable background and drug screening requirements.

• Must be able to meet any customer or governmental access-clearance requirements.

• Must be willing to complete required technical and product training.

• Occasional overtime or schedule extensions may be required on short notice. Overtime will be compensated in accordance with applicable law.

• Vaccination is not required for this position.