Sr Tech Field Engineer

Reason For Hire
Staff Augmentation

Job Description
Must Be a US Citizen!
Work Address:81 Columbia Turnpike
Rensselaer
New York
USA
12144

Is this contract to hire/possible extension  Temp to perm possible
Shift start time and end time  Mon Fri, 8a to 5p
Driving or Non-Driving  Non-Driving
Duration:  12 months - possible extension if needed
Targeted Start date:  ASAP

Prescreen Questions: Must Have On Top Of Every Resume 
How many years of Computer Hardware Repair Field experience do you have
Within the last 2 years how many Motherboards have you replaced
Within the last 2 years how many LCDs have you replaced
How many years of experience do you have diagnosing Dell laptops and PCs
Are you A%2B Certified  (A%2B certification is required by the client.  Selected candidates who do not already have their A%2B certification will have 90 days after their start date to become certified or be subject to termination.)
Are you at least 18 years of age 
Have you worked with  Prior If so please list when and manager you were under.

Skill set / experience:
Hands-on desktop support experience, including troubleshooting Windows laptops/desktops, Microsoft Office and Outlook, hardware, printers, peripherals, and basic connectivity issues. Strong customer service, communication, and ticket documentation skills are needed. Experience with ServiceNow, Active Directory, and hardware deployments is preferred.

Job Profile Summary:
Installs, repairs and provides technical maintenance for product and component hardware and software, mainly on customer premises. Ensures systems operate as designed and are maintained and/or upgraded per requirements. Works collaboratively with technical colleagues to ensure customers receive timely, effective and seamless service. Schedules services, completes all required administration and works with customers to ensure satisfaction with service delivery and understanding of product functionality.

Key Responsibilities:
Provides the full range of Field Engineering support for an assigned base of large / complex clients.
Takes complete ownership of onsite service activity.
Performs advanced-level maintenance on all products, including low-complexity installation activities.
Provides technical feedback on equipment, systems and processes to improve overall service delivery.
Uses advanced tools and technical knowledge to resolve client problems and conduct scheduled installs.
Identifies and resolves systemic issues within the team.
Proactively supports the needs of other team members, providing technical assistance and expertise.
Contributes to improved client services metrics reporting and documentation.
Monitors technical and process issues, proactively informing the manager and/or team on offering improvement recommendations.

Key Qualifications:
High School Diploma or GED required
May require technical certification or Associate Degree
Generally, 2-4 years experience in area of responsibility.