Job Description
Mac Support Specialist
The company operates in the Financial Services industry.
Job Description
Provide Tier 1 and Tier 2 support for macOS devices, applications, and related technologies. Troubleshoot hardware, software, network, and user-access issues. Support employee onboarding, offboarding, device provisioning, and office IT operations. Assist with system administration tasks and general IT operations across multiple technology areas. Partner with developers to understand application issues and communicate technical information effectively. Leverage scripting and automation tools to improve operational efficiency. Document technical solutions, procedures, and support activities. Escalate complex issues to appropriate internal teams and vendors as needed. Deliver exceptional customer service and maintain a high level of end-user satisfaction. Continuously learn new technologies and contribute to process improvements.
MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.
The Successful Applicant
3+ years of experience in IT Support, Help Desk, Desktop Support, or IT Operations. Strong hands-on experience supporting macOS environments. Experience troubleshooting Apple hardware, software, and enterprise Mac deployments. Basic scripting or automation experience using Bash, Python, PowerShell, or similar tools. Ability to read and understand code structures and communicate effectively with software development teams. Broad IT knowledge covering endpoints, applications, networking, identity management, and support operations. Strong problem-solving, communication, and organizational skills. Ability to work effectively within a collaborative team environment.
Preferred Qualifications
Previous experience working for Apple, an Apple Authorized Service Provider, or supporting large-scale Apple environments. Experience with JAMF, Kandji, Okta, Google Workspace, Microsoft 365, or similar enterprise technologies. Additional language skills are highly preferred. Experience supporting employees in a fast-paced technology or financial services environment.
Top Priorities
Positive, customer-first attitude and willingness to help. Deep expertise supporting Mac environments (minimal Windows support required). Strong IT generalist background with the ability to work across multiple technologies. Continuous learning mindset and adaptability. Bilingual or multilingual communication skills are a strong plus. This is an excellent opportunity for a Mac-focused IT professional who enjoys solving a wide variety of technical challenges while working closely with both end users and technology teams in a collaborative environment.
What's on Offer
Hourly pay of USD 35 to USD 45. Opportunity to work in the Financial Services industry.
Interested? Apply today.
Numbers & Facts
| Location | Palo Alto, California |
| Job Type | Full-time |
| Industry | Staffing/Employment Agencies |
| Salary | $72,794–$93,592 Per Year |
| Company Size | 10,000 employees or more |
| Website | https://www.michaelpage.ca/ |
About Company
Michael Page is one of the world's leading professional recruitment consultancies, specializing in the placement of candidates in permanent, contract, temporary and interim positions with clients around the world.
Our business was established in Canada in 2005 when we opened our Toronto office. Our role is to work with employers and job seekers to facilitate a successful match. This can range from advising a global company on a candidate sourcing strategy to helping a job seeker find their dream job.
In Canada, we focus on recruiting for the following areas:
Banking and financial services
Digital and e-commerce
Engineering and manufacturing
Finance and accounting
Human resources
Information technology
Marketing
Oil and gas
Procurement and supply chain
Property and construction
Sales
An Established Brand
The Group has established a leading presence in many of the key markets for professional recruitment around the world and has positioned itself in certain other markets, which offer the opportunity for future growth. Within its current largest markets, Michael Page has also built a regional presence, including in the UK, France and Australia. Consequently, the Michael Page brand is among the most widely recognized brands in the professional recruitment industry.
A Market Leader
The role of a recruitment consultancy is to act as an intermediary, identifying and sourcing suitably qualified candidates on behalf of its clients. Candidates are recruited either for permanent or contract positions (typically for a fixed term) or on a temporary basis. Within the overall recruitment industry, the market for professional recruitment services is a specialist sector which has developed more recently. Michael Page is widely recognized as leading the development of this market around the world.
Learn the benefits of working with Michael Page yourself. Submit your resume or contact a Michael Page recruitment consultant today.
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