Looking for a bilingual IT Generalist to join a digital banking client in Palo Alto, CA. This is an on-site position supporting a fast-paced environment and requires a strong blend of technical support and customer service experience. The role will start as a long-term contract, with potential for extension and conversion based on performance and business needs.
Client Details
The company operates in the Financial Services industry.
Description
- Provide Tier 1 and Tier 2 support for macOS devices, applications, and related technologies.
- Troubleshoot hardware, software, network, and user-access issues.
- Support employee onboarding, offboarding, device provisioning, and office IT operations.
- Assist with system administration tasks and general IT operations across multiple technology areas.
- Partner with developers to understand application issues and communicate technical information effectively.
- Leverage scripting and automation tools to improve operational efficiency.
- Document technical solutions, procedures, and support activities.
- Escalate complex issues to appropriate internal teams and vendors as needed.
- Deliver exceptional customer service and maintain a high level of end-user satisfaction.
- Continuously learn new technologies and contribute to process improvements.
Profile
- 3+ years of experience in IT Support, Help Desk, Desktop Support, or IT Operations.
- Strong hands-on experience supporting macOS environments.
- Experience troubleshooting Apple hardware, software, and enterprise Mac deployments.
- Basic scripting or automation experience using Bash, Python, PowerShell, or similar tools.
- Ability to read and understand code structures and communicate effectively with software development teams.
- Broad IT knowledge covering endpoints, applications, networking, identity management, and support operations.
- Strong problem-solving, communication, and organizational skills.
- Ability to work effectively within a collaborative team environment.
Preferred Qualifications
- Previous experience working for Apple, an Apple Authorized Service Provider, or supporting large-scale Apple environments.
- Experience with JAMF, Kandji, Okta, Google Workspace, Microsoft 365, or similar enterprise technologies.
- Additional language skills are highly preferred.
- Experience supporting employees in a fast-paced technology or financial services environment.
Top Priorities
- Positive, customer-first attitude and willingness to help.
- Deep expertise supporting Mac environments (minimal Windows support required).
- Strong IT generalist background with the ability to work across multiple technologies.
- Continuous learning mindset and adaptability.
- Bilingual or multilingual communication skills are a strong plus.
- This is an excellent opportunity for a Mac-focused IT professional who enjoys solving a wide variety of technical challenges while working closely with both end users and technology teams in a collaborative environment.
Job Offer
- Hourly pay of USD 35 to USD 45.
- Opportunity to work in the Financial Services industry.
Interested? Apply today.
MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.