Sr. Virtual Workspace Engineer

The Senior Virtual Workspace Engineer is responsible for the architecture, design, implementation, administration, automation, and support of enterprise virtual workspace technologies, including Citrix Virtual Apps and Desktops, Island Enterprise Browser, Microsoft Azure Virtual Desktop (AVD), and related End User Computing (EUC) platforms. This role provides technical leadership for virtual desktop infrastructure (VDI), application delivery, secure browser technologies, endpoint management, workspace automation, and digital employee experience initiatives.

The engineer will work closely with infrastructure, security, networking, application, and service management teams to ensure highly available, secure, and scalable virtual workspace solutions that support business operations across the enterprise. This role requires strong expertise in Citrix technologies, Island Browser, PowerShell scripting, automation, virtualization platforms, and cloud-based workspace solutions.

Here’s what you’ll do: 

• Creating/managing Server / Desktop Operating System images for different Citrix environments supported in the company.
• Architect, deploy, administer, and support Citrix Virtual Apps and Desktops environments.
• Design and maintain Citrix Delivery Controllers, StoreFront, Citrix Gateway, Director, Studio, and Workspace Environment Management (WEM).
• Create, maintain, and optimize server and desktop operating system images for virtual desktop environments.
• Design and manage machine catalogs, delivery groups, pooled desktops, dedicated desktops, and published applications.
• Monitor and maintain performance, capacity, availability, and reliability of Citrix infrastructure.
• Perform Citrix environment upgrades, patching, hotfix deployments, and lifecycle management.
• Troubleshoot and resolve Citrix session, profile, printing, performance, application, and connectivity issues.
• Design and implement high-availability and disaster recovery solutions for Citrix environments.
• Design and support enterprise virtual workspace solutions across on-premises and cloud environments.
• Manage VDI platforms including Citrix Virtual Apps and Desktops and Azure Virtual Desktop.
• Support profile management, user personalization, application virtualization, and digital workspace optimization.
• Develop strategies to improve end-user experience, platform performance, and operational efficiency.
• Support enterprise application delivery using application packaging, streaming, and virtualization technologies.
• Collaborate with desktop engineering and endpoint management teams to standardize workspace delivery.
• Deploy, configure, and support Island Enterprise Browser across the organization.
• Develop and maintain Island Browser security policies, application access controls, and browser-based security configurations.
• Integrate Island Browser with identity providers, SSO platforms, conditional access policies, and security solutions.
• Monitor browser health, performance, compliance, and user adoption metrics.
• Troubleshoot browser-related application access, performance, and security issues.
• Partner with Cybersecurity teams to support Zero Trust and Secure Access Service Edge (SASE) initiatives.
• Develop, maintain, and support PowerShell scripts for automation of Citrix, Windows, Azure, Active Directory, and endpoint administration tasks.
• Automate image deployment, application deployment, workspace provisioning, and reporting processes.
• Create operational dashboards, monitor reports, and health-check automation scripts.
• Identify opportunities to reduce manual effort through scripting and process automation.
• Maintain source code repositories and documentation for automation solutions.
• Support Microsoft Azure Virtual Desktop (AVD) environments.
• Manage Microsoft Azure resources supporting workspace infrastructure.
• Administer Microsoft Entra ID (Azure AD), group policies, and identity integrations.
• Support Office 365 and Microsoft 365 services including licensing, user administration, groups, and access management.
• Collaborate on cloud migration and modernization initiatives.
• Support Windows Server environments including Server 2016, 2019, and 2022.
• Manage virtualization technologies including VMware and Hyper-V.
• Support print servers and enterprise printing solutions.
• Maintain DNS, DHCP, Active Directory, DFS, Group Policy, and related infrastructure services.
• Implement monitoring, alerting, and capacity planning for workspace platforms.
• Implement security best practices across virtual desktop and browser platforms.
• Ensure compliance with enterprise security standards and regulatory requirements.
• Support vulnerability remediation, patch management, and security audits.
• Participate in disaster recovery testing and business continuity planning.
• Collaborate with Security Operations and Identity Management teams to strengthen endpoint and workspace security.
• Provide Level 3 escalation support for complex incidents and problem management activities.
• Participate in on-call support rotation and provide after-hours support for critical business incidents.
• Support maintenance activities, upgrades, and infrastructure changes during approved maintenance windows.
• Develop and maintain technical documentation, runbooks, architecture diagrams, and operational procedures.
• Participate in project planning, implementation, and technology roadmaps.
• Work with vendors and service providers to resolve technical issues and support strategic initiatives.
• Provide end-user and site support when required.

Here's what you’ll need: 

• Bachelor's degree in Information Technology, Computer Science, Engineering, or related field, or equivalent experience.
• 10+ years of experience managing Citrix Virtual Apps and Desktops environments.
• 7+ years of experience supporting virtual desktop infrastructure (VDI).
• 3+ years of PowerShell scripting and automation experience.
• Experience supporting Azure Virtual Desktop (AVD) environments.
• Experience administering Island Enterprise Browser or similar secure enterprise browser technologies.
• Experience with Microsoft 365, Azure, and Active Directory administration.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and stakeholder management skills.
• Solid hands on experience working with Citrix XenDesktop, XenApp,
• Install, manage and monitor Citrix Virtual Apps and Desktops
• Solid hands on experience working with Appsense (Environment, Performance, and Application manager)
• Microsoft App-V
• Microsoft MDT (Deployment Toolkit)
• Microsoft Windows PowerShell DSC (Desired State Configuration)
• Citrix AppDNA
• Citrix Studio
• SCCM
• Solid hands on experience with server operating systems 2012, 2016, 2019
• Solid hands on experience working with Microsoft desktop OS Windows 7 32 /64 bit
• Understanding of Microsoft/Azure Active Directory, DNS, DFS,
• Must be able to learn new applications / programs quickly
• Print server knowledge