CTDI is a large-scale Engineering, Repair, and Logistics company that services the country’s largest wireless telecommunications providers, as well as the largest High-speed Internet & Cable providers. CTDI has over 11,000 FT US Employees in over 60 world class US Operations. CTDI also has a global footprint with more than 20,000 employees worldwide.
The Sr. Warehouse Supervisor is responsible for daily warehouse operations, ensuring safe, accurate, and efficient handling of inbound and outbound shipments. This role is responsible for driving productivity, managing costs, and supporting continuous improvement while providing leadership to supervisory and frontline teams. Working closely with cross-functional partners, the supervisor ensures timely delivery, high service levels, and exceptional customer satisfaction.
1st Shift: 6:30AM - 4:00PM, Monday-Friday
Responsibilities
- Supervise and coordinate warehouse activities, including receiving, storage, order fulfillment, and shipping, ensuring efficiency and accuracy.
- Monitor operational performance, meet or exceed daily KPIs, and implement process improvements to enhance productivity and quality.
- Maintain customer compliance requirements, ensuring processing times and accuracy standards are consistently met.
- Communicate effectively with management and customers to ensure SLAs are met and issues are resolved promptly.
- Manage inventory accuracy through regular cycle counts and control measures.
- Lead and engage warehouse staff, addressing employee concerns and fostering a positive work environment.
- Assist in labor planning, scheduling, and P&L forecasting and analysis.
- Prepare, maintain, and analyze operational, customer, and internal reports, identifying trends and actionable items.
- Develop and implement action plans for new or improved processes that maximize efficiency while maintaining quality standards.
- Provide support for escalated issues during shifts and ensure compliance with health, safety, and company policies.
- Collaborate with logistics, transportation, and customer service teams to support timely deliveries.
- Participate in special projects, seasonal planning, and process changes as needed.
- Perform other duties as assigned based on business needs.
Required Skills and Experience
- 4-5+ years of warehousing/distribution management experience, preferably with pick, pack, and ship operations in a larger warehouse/distribution facility.
- At least 2 years in a supervisory role.
- Broad understanding of business operations and strategies, with the ability to align team performance with organizational goals.
- Strong knowledge of warehouse management systems (WMS) and inventory control.
- Skilled in maintaining accurate, organized records and ensuring compliance with company standards.
- Proficient in strategic planning and analytical thinking, with the ability to identify trends, patterns, and opportunities for process improvement.
- Strong problem-solving and decision-making skills, applying sound judgment and a results-focused, continuous improvement mindset.
- Effective leadership and interpersonal abilities; able to communicate clearly, motivate teams, influence cross-functional partners, and engage professionally with customers.
- Demonstrated ability to thrive in a fast-paced environment by prioritizing tasks, managing multiple projects, and consistently meeting deadlines.
- Strong computer skills, including proficiency in Microsoft Excel for reporting, analysis, and data-driven decision-making.
- General knowledge of OSHA standards and workplace safety practices.
Preferred Skills and Experience
- Previous experience working in a high-volume distribution, manufacturing, technical service (i.e. testing and repair) or forward/reverse logistics operation
- Supervising temporary staff
- Experience working with UKG
Educational Requirements
- Associates degree preferred or equivalent work experience
Physical Demands and Working Conditions
You will love working in our family-oriented company! When you join our family, you will enjoy perks such as:
- Weekly pay every Thursday
- Monthly Incentive Bonus
- Positive, team-oriented, inclusive workplace
- Health, Dental, Vision, & Prescription Coverage
- Paid holidays, vacation, & sick/personal time
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- 401(k)
- Life insurance
- Disability insurance
- Employee assistance program
- Flexible spending account
- Tuition reimbursement
Work Authorization
- United States (Required)
- Must be 18 years of age
Apply today to join our dynamic team! CTDI offers an excellent compensation and benefits package and has been a growing leader in the telecommunications field for over 40 years. Come put our successful history behind your career!
CTDI is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. This policy applies to every aspect of employment at CTDI, including recruitment, hiring, training, advancement, and termination.
This position does not qualify for visa sponsorship.
As part of our hiring process, we may use automated decision tools to assist in evaluating candidate qualifications, skills, and experience against job requirements. These tools are designed to support—not replace—human judgment. Final hiring decisions are made by our hiring team. We are committed to equal employment opportunity and regularly review our hiring processes, including automated tools, to support fairness and reduce the risk of unintended bias. You may request an alternative evaluation method or accommodation by contacting
Workforceoperations@CTDI.com
.
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