SRAM Technical University Coordinator

Career Opportunities: SRAM Technical University Coordinator (4233)

Requisition ID 4233 - Posted 10/20/2026 - Employee - State/Province (1) - Location for Job Posting (1) - City (1)

JOB SUMMARY

Develop and deliver product education that supports industry partners, internal teams, cycling education partners, and OEM manufacturers. This person is a product expert, a talented storyteller, and a source of truth - tasked with understanding all SRAM technologies and service procedures, and communicating how they benefit the rider's experience on the bike.

JOB RESPONSIBILITIES

• Distill complex SRAM technologies into tangible, educational, and effective messages that create brand awareness in the North American market
• Co-develop SRAM curriculum and deliver training in person, on camera, and in print
• Provide effective and motivating education to all attendees and positively influence SRAM relationships
• Coordinate with Account Managers to develop and deliver training to Distributors, Service Centers, and OEM Assemblers to uphold SRAM standards and ensure the best support for retailers and riders
• Ensure all Distributor and Tech Center locations have consistent touch points for service education, retail training, operations review, and quality control
• Answer technical product queries with in-depth knowledge of current and previous SRAM product lines
• Identify new market issues as they arise and adjust SRAM curriculum accordingly
• Regularly host digital training events for Distributors, OEM Customers, and Retailers
• Conduct annual in-person training courses for technical sales and service skills for each model year
• Support OE Assembly Training team as needed
• Support SRAM Training programs across all North American markets with a focus on retailers, Distributors, and OEM Partners; coordinate the STU Online LMS; and deliver training to internal SRAM teams
• Support training at industry events and customer locations
• Partner with industry training programs to best leverage SRAM goals
• Function as an information conduit between internal and external stakeholders to promote awareness of training efforts
• Organize STU program logistics, including calendar and curriculum creation, and serve as the primary contact for prospective students and alumni
• Provide cadenced reporting to the Training Manager

PERFORMANCE METRICS

• Support request turnaround in accordance with current SRAM guidelines
• STU reporting as required by the Global Product Training Manager

MINIMUM QUALIFICATIONS

• Passion for cycling
• 5+ years of relevant bicycle industry experience with mechanical aptitude
• Excellent verbal and written communication skills in English and Spanish
• Exceptional organizational skills with project management experience, including the ability to build schedules, communications plans, and logistics
• Ability to build presentations and confidence presenting to groups and on camera
• Proven ability to manage multiple demanding tasks simultaneously
• Ability to travel up to 40% domestically and internationally
• Bike retail experience a plus

COMPETENCIES

• Solid planning and organizational skills
• Comfortable with public speaking and instructing large groups over multiple days
• Ability to adapt quickly to an ever-changing market
• Active listener and strategic thinker
• Approachable and personable

COMPENSATION

• $60,000 - $72,500 USD, commensurate with experience and skills

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