SRE Engineering Program Manager: iCloud (ASE)

The Apple Services Engineering team is one of the most exciting examples of Apple's long-held passion for combining art and technology. These are the people who power the App Store, Apple TV, Apple Music, Apple Podcasts, and Apple Books. And they do it on an extensive scale, meeting Apple's high expectations with dedication to deliver a huge variety of entertainment in over 35 languages to more than 150 countries. Our Program Managers partner with engineers who build secure, end-to-end solutions.

The Service Reliability Engineering (SRE) team is responsible for service infrastructure that ensures our customers' perfect experience. You will partner with the SRE leaders and work with your Engineering Program Manager (EPM) team in order to define, prioritize, plan, and deliver the project portfolio of technical, infrastructure, and system needs that make Apple, Apple. The projects range from deploying end-to-end infrastructure environments, supporting feature launches, hardware deployments, decommissions, complex system changes, tech refreshes, data migrations, service outage remediation, as well as continually striving to scale and mature operations and operational standard methodologies.

• The role requires you to build partner trust and persistently remove ambiguity by seeking to reduce complexity. You must thrive in uncertainty and strive to bring clarity and focus in a fast paced environment. Technically curious you will autonomously lead projects of varying scale and complexity with cross-functional development and SRE teams with only consultative direction from leadership.
• Develop a broad organizational perspective while facilitating and executing on strategic decisions and keeping a pulse on what is happening in the industry. In addition, the role will support the development of process improvement and standard operating procedures in order to achieve required maturity and effectiveness, all while leading and growing teams of extraordinary project managers.
• Systems within this scope are complex, so you will not only be expected to be able to readily understand complicated and subtle interdependencies, but also to evaluate new requests and new information in light of how it affects or is affected by those systems. Being able to think on your feet is important, as is the ability to efficiently debate the validity of a given approach to any aspect of a project under your control. You have strong social and interpersonal skills.
• Key to your success will be the need to act as a business product thought problem solver on applicable domains, analyzing business risks, needs and requirements, participating and representing as the need arises in problem solving and design of engineering discussions.
• Hands on technical program manager with a strong project management toolkit, who can get elbow deep in defining requirements, coordinate technical design discussions among multiple teams/partners, and navigate conflict and ambiguity to execute projects to committed timelines.
• Ambitious individual who is proactive and able to work under minimal supervision at a detailed level while taking account of interdependencies at higher levels. You have excellent communication, organization and leadership skills as this is relevant in our complex environment. Our team is looking for a dynamic Engineering Program Manager (EPM) to help build and run the foundation that services that millions of customers use every day. This is not just a task-based job, you are responsible for successful outcomes and delivery. You'll be partnered with a team whose mission it is to build, maintain and improve Apple's most critical cloud services. We're looking for hardworking, passionate people to join our amazing team where we focus on extraordinary service availability, scalability and security while defining standards, implementing standard methodologies and improving operational efficiency. If you love non-routine work that requires social intelligence, complex critical thinking and creative problem solving, we'd love to hear from you!BS in computer science or related field. 5+ years of experience in software development project management for Site Reliability Engineering / DevOps / Infrastructure domains Exceptional organizational, project management, and technical savvy Experience leading large scale Infrastructure programs with focus on Cloud environments Experience with Kubernetes is a big plus Agile project experience with evidence and able to demonstrate knowledge SCRUM background and/or played the role of a Scrum Master is plus Experience at prioritizing features, leading & presenting technical roadmaps and identifying & communicating risks early A history of leadership, decision making, negotiation skills, and ability to influence partners without direct authority. Self-motivated and proactive with proven creative and critical thinking capabilities Strong analytical, troubleshooting, and problem-solving skills Strong verbal and written communication skills to represent at all levels of the organization Ability to handle multiple simultaneous end-to-end infrastructure, technical projects and partner community comprising of various engineering teams and their partners Experience at end-to-end project delivery; building roadmaps through to operational sustainability Strong facilitation skills (requirements sessions, design meetings, progress and status meetings)