SRE Manager, Apple Services Engineering

Millions of people rely on our services every day, and they expect them to just work. Our Site Reliability Engineering (SRE) organization owns the reliability, operability, and performance of Apples customer-facing cloud services, supporting a massive global user base.

Were looking for an SRE Manager to lead a team of SREs. You will be an accountable leader, owning both the technical direction and people leadership for your team. Youll partner closely with product engineering teams to ensure the services we run are observable, resilient, and ready to scale - and youll build a team where engineers grow and do their best work. As an SRE Manager, you will own the reliability and operations of Apples customer-facing cloud services and lead the SREs who run them. Youll set technical direction for your domains in alignment with partner engineering teams and organizational priorities, while also owning the people side of the role: hiring, resourcing, performance, and career growth.

Day to day, youll plan and prioritize your teams roadmap, track service health through SLOs, incidents, release quality, and project tracking, and keep leadership and partner teams informed with a clear plan for the next 6-24 months. Youll build strong relationships with the partner and upstream engineering teams you depend on, fostering a healthy partnership between development and SRE. Youll also be a hands-on leader - stepping in with deep technical and product context to lead incident response and support production changes when it matters most.

We use data to drive decisions, from SLOs and incident trends to deployment statistics and capacity forecasts. Were looking for someone who continuously raises the bar on reliability, leverages automation and tooling to reduce toil, and measures the impact of their teams work.Own technical direction and decision-making for your products and domains, in alignment with partner engineering teams and organizational direction Own roadmap planning, sprint planning, and project prioritization, managing expectations with leadership and partner engineering teams Assess and monitor the health of your teams products - including SLOs, incidents, release quality, and project planning discipline - and provide leadership and partner teams with regular updates and a clear plan for the next 6-24 months Maintain awareness of production changes made by your engineering teams, providing feedback on reliability and observability where needed Lead incident and production-issue management and mitigation, stay current with software development lifecycle standards, and propose product and platform improvements to close gaps Build and maintain strong partnerships with engineering teams, fostering close collaboration between Engineering and Site Reliability Engineering Provide regular performance feedback and career-growth guidance that helps engineers advance, motivating them to be creative and increase their impact Own resourcing and hiring plans, building and sustaining an effective, appropriately staffed team capable of reliably running services at scale Communicate team, product, and project health regularly and transparently to engineering leadership and partner teams+ years of experience operating and improving distributed, customer-facing production services at scale, including debugging across the full service stack and proposing concrete architectural or process improvements 2+ years of experience managing or leading engineering or SRE teams, including hiring, performance management, and career development Experience as a technical lead for a production service or team, with hands-on contributions Experience with release and deployment processes, including gradual/safe rollout practices and configuration management at scale Experience with capacity planning, scale testing, and disaster-recovery/fail-over exercises for stateful and stateless services Experience with observability tooling (metrics, logging, tracing), using data such as SLOs, incidents, deployment statistics, and capacity to drive planning and leadership updates Fluency in at least one of Java, Python, or Go - sufficient to engage credibly in technical and design discussions and code-level review Experience building and executing resourcing and hiring plans for a technical team, and developing roadmaps with leadership and partner engineering teams Track record of growing engineers into senior and staff-level roles Clear technical communication and sound judgment under pressure, including during incidents Bachelors degree in Computer Science or a related field, or equivalent experienceFamiliarity with container orchestration (e.g., Kubernetes), service proxies and load balancing, messaging and caching systems, and infrastructure-as-code and continuous-delivery tooling Experience driving cross-team standardization efforts or sponsoring organization-wide process and tooling initiatives Experience using automation or AI-assisted workflows to reduce toil and improve operational outcomes