Sign upLog in

Staff Software Engineer - ServiceNow ITAM

The Walt Disney Company

Orlando, FL

Apply
JOB DETAILS
SALARY
$148,300–$198,800 Per Year
SKILLS
Agile Programming Methodologies, Amusement Parks, Application Programming Interface (API), Architectural Services, Artificial Intelligence (AI), Asset Management, Automation, Best Practices, Business Growth, Business Strategy, Coaching, Code Reviews, Computer Science, Cross-Functional, Customer Experience, Data Modeling, Data Quality, Debt Management, Electrical Engineering, Electronic Engineering, Engineering, Enterprise Architecture, Enterprise Protection, Event Management, Film, Identify Issues, Information Technology & Information Systems, Investment Management, JavaScript, Licensing Compliance, Mentoring, Microsoft Exchange Server, Operations Management, Performance Analysis, Product Management, REST (Representational State Transfer), Reconciliation, Reporting Dashboards, Reporting Skills, SOAP (Simple Object Access Protocol), Scripting (Scripting Languages), Security Architecture, ServiceNow, Software Design, Software Engineering, Software Licenses, Sports, Systems Administration/Management, Team Player, Technical Delivery, Technical Leadership, Technical Strategy, Technical Writing, Web Services
LOCATION
Orlando, FL
POSTED
5 days ago
Department Description


At Disney, we’re storytellers. We make the impossible, possible. The Walt Disney Company (TWDC) is a world-class entertainment and technological leader. Walt’s passion was to continuously envision new ways to move audiences around the world—a passion that remains our touchstone in an enterprise that stretches from theme parks, resorts and a cruise line to sports, news, movies and a variety of other businesses. Uniting each endeavor is a commitment to creating and delivering unforgettable experiences — and we’re constantly looking for new ways to enhance these exciting experiences.


The Enterprise Technology mission is to deliver technology solutions that align to business strategies while enabling enterprise efficiency and promoting cross-company collaborative innovation. Our group drives competitive advantage by enhancing our consumer experiences, enabling business growth, and advancing operational excellence.


Team Description:


The Staff Software Engineer is a senior individual contributor and technical leader responsible for the architecture, design, and development of enterprise-grade solutions on the ServiceNow platform. This role plays a critical part in advancing the platform’s capabilities across Service Asset Management (SAM), IT Operations Management (ITOM), Strategic Portfolio Management (SPM), CMDB, and advanced Reporting & Analytics. The ideal candidate brings deep hands-on platform expertise, forward-looking architectural thinking, and the ability to influence technical strategy at scale.


What You’ll Do:


+ Lead the design, development, and optimization of complex ServiceNow solutions leveraging modern platform capabilities, best practices, and extensibility frameworks.

+ Act as a technical authority across SAM (HAM/SAM Pro), ITOM (Discovery, Service Mapping, Event Management, Health), SPM, and enterprise analytics and reporting.

+ Architect and govern CMDB and Asset Management solutions, ensuring data quality, normalization, reconciliation, lifecycle integrity, and operational reliability.

+ Design scalable CMDB models that support ITOM visibility, asset lifecycles, compliance, reporting, and integration with downstream systems.

+ Deliver advanced platform solutions using Flow Designer, IntegrationHub, custom APIs, Script Includes, and asynchronous processing.

+ Build and optimize Platform Analytics, Performance Analytics, and executive-level dashboards, driving data-informed decision-making.

+ Leverage emerging ServiceNow capabilities such as Service Exchange, Platform Analytics, AI/Automation frameworks, and next-generation reporting tools.

+ Define technical patterns, guardrails, and reference architectures aligned with platform strategy and long-term sustainment.

+ Partner with Product Management, Enterprise Architecture, Security, and Operations to translate strategic goals into robust technical solutions.

+ Mentor engineers and provide architectural guidance through design reviews, code reviews, and technical coaching.

+ Lead complex troubleshooting efforts, including CMDB health issues, discovery failures, integration bottlenecks, and performance degradation.

+ Produce high-quality, audit-ready technical documentation, including solution designs, data models, and architectural diagrams.


Required Qualifications & Skills:


+ 7+ years of professional software engineering experience, with significant hands-on development on the ServiceNow platform.

+ Advanced proficiency in JavaScript, Glide APIs, ServiceNow scripting (Business Rules, Script Includes, Client Scripts), and Flow Designer.

+ Demonstrated experience implementing and supporting SAM, ITOM, SPM, and enterprise reporting solutions.

+ Strong hands-on expertise with CMDB architecture, discovery, normalization, reconciliation rules, and CI lifecycle management.

+ Solid understanding of asset lifecycles, license compliance, software normalization, and hardware asset governance.

+ Experience with REST/SOAP integrations, data imports, web services, and event-based integrations.

+ Required certifications:

+ ServiceNow Certified System Administrator (CSA)

+ Relevant ServiceNow micro-certifications in SAM, ITOM, SPM, Reporting / Performance Analytics, IntegrationHub, or CMDB.

+ Proven experience working in Agile delivery environments with cross-functional teams.

+ Ability to design scalable, resilient, and maintainable solutions that support enterprise growth.


Preferred Qualifications:


+ ServiceNow Certified Technical Architect (CTA) or Certified Master Architect (CMA) – strongly preferred.

+ Advanced ServiceNow certifications such as CIS (SAM, ITOM, SPM) or domain-specialist credentials.

+ Experience implementing Platform Analytics, advanced Performance Analytics, and complex data-driven insights.

+ Exposure to Service Exchange, reusable application design, and marketplace-driven platform strategies.

+ Experience with large-scale ServiceNow transformations or multi-domain enterprise implementations.

+ Strong understanding of platform governance, upgrade strategies, and technical debt management.


Required Education:

Bachelor’s degree in Computer Science, Information Systems, Software, Electrical or Electronics Engineering, or comparable field of study, and/or equivalent work experience


#DISNEYTECH


The hiring range for this position in Orlando, FL is $148,300 - $198,800 per year and in Burbank, CA is $147,100 - $190-300 per year and in Seattle, WA and NY, New York is $154,100 - $199,400. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

Job ID: 10150713

Location: Orlando,Florida

Job Posting Company: The Walt Disney Company (Corporate)
The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

About the Company

T

The Walt Disney Company

The Walt Disney Company is the global leader in high-quality entertainment and innovative technology. Begin a career that delivers unparalleled creative content and experiences to audiences around the world.
COMPANY SIZE
10,000 employees or more
INDUSTRY
Entertainment Venues and Theaters
WEBSITE
https://jobs.disneycareers.com

Resume Resources

Free Resume TemplatesFree Resume Builder