As a Staff Field Application Engineer (FAE) on Boston Dynamics' Strategic FAE team, you will be the technical lead for our most strategic enterprise accounts, scaling our robotic solutions from a first site to fleets across global, multi-site operations. This role pairs deep technical expertise with business and Go-To-Market strategy: you are the link between program-level governance and on-the-ground execution, making sure every deployment delivers measurable operational value and opens the door to account growth. Working closely with Sales, Customer Success, Support, and Product R&D, you will turn what you learn in the field into the products and repeatable playbooks that let us scale.
How You Will Make an Impact:
- Program Architecture & Global Strategy: Own the delivery strategy for scalable, multi-site robotics programs, from solution design, infrastructure, and network integration through global expansion planning.
- Cross-Functional Orchestration: Serve as the primary technical contact for strategic accounts, building consultative partnerships across customer business units and aligning Sales, Customer Success, Support, and R&D around the customer's long-term business strategy.
- Governance & Standards: Own program-level Statements of Work (SOWs) that define scope, deliverables, and ownership, along with repeatable integration strategy playbooks that meet industry and regulatory requirements.
- Enterprise Integration & Escalation: Connect robot data and workflows to customer systems such as CMMS, asset management, and analytics pipelines, and lead diagnosis, resolution, and performance optimization across hardware, software, and networking during deployment.
- Customer Adoption & Value: Define adoption strategies that build customer ownership of their robot programs, and implement frameworks to measure operational value and fleet utilization.
- Product Influence: Lead early product testing with strategic customers, and turn field data and feedback into clear requirements that shape the Boston Dynamics product roadmap.
- Internal Leadership & Mentorship: Guide other FAEs and integration teams, using patterns in field data to drive continuous improvement of the global integration roadmap.
You bring:
- Education: Bachelor's degree in Engineering, Business, or a related technical field, or equivalent industry experience.
- Experience: 5+ years of professional experience with a Bachelor's degree, or 3+ years with a Master's degree, in fast-paced technology integration, robotics, or complex systems engineering environment.
- Strategic Integration Expertise: Proven track record of overseeing high-complexity technical deployments and managing the intersection of hardware, software, and operational workflows.
- Communication & Influence: Demonstrated ability to communicate complex technical concepts effectively to engineering teams, operators, and business stakeholders, ensuring alignment on project goals and impact.
We Value
- Operational Adaptability: Proven comfort in refining and optimizing processes to ensure global scalability and consistent performance across diverse sites.
- Technical Versatility: Ability to leverage CAD for site planning, navigate enterprise networking (VLANs/VPNs) during setup, and utilize Python or C++ APIs to customize robotic solutions and collaborate with technical stakeholders.
- Resilience & Autonomy: Comfort navigating the ambiguity of early-stage product deployments and the ability to build structure where none exists.
- Go-To-Market Instinct: The ability to recognize how a successful technical integration can unlock broader strategic impact and account expansion.
- Industrial Domain Expertise: Familiarity with specialized workflows in sectors like large-scale manufacturing and logistics.
Location & Workplace
- Corporate Headquarters: This is an in-person role based out of our headquarters in Waltham, MA, offering direct access to our engineering labs and cross-functional teams.
- Travel: Ability and willingness to travel domestically and internationally up to 50% of the time.
We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas for this position.
The salary range for this position will be clearly stated in the job posting as required by Massachusetts law. The base pay range for this position is between $116,000-145,000. Base pay will depend on multiple individualized factors including, but not limited to internal equity, job related knowledge, skills and experience. This range represents a good faith estimate of compensation at the time of posting.