· Prepare staff before client interviews to ensure readiness and confidence
· Lead onboarding and welcome processes for successful hires
· Conduct regular check-ins post-placement to monitor performance and wellbeing
· Be the first point of contact for staff concerns or questions
· Roll out internal engagement initiatives and support programs
· Collaborate with Client Managers to identify and resolve issues early
· Ensure Virtual Coworker values and expectations are upheld across all placements
· Track staff experience and satisfaction, escalating concerns where necessary
· Maintain strong communication and support across a high-volume staff portfolio of approximately 100 staff members (volume may vary)